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  • Posted: Aug 25, 2021
    Deadline: Not specified
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  • We make some of the most beloved brands in Nigeria - Cadbury Bournvita beverage, TomTom and Trebor Buttermint confections. We are part of MondelÄ“z International, Inc., a global snacks powerhouse with an unrivaled portfolio of brands people love. While Cadbury Nigeria and its brands are part of the MondelÄ“z International family, a por...
    Read more about this company

     

    CS OTC (Customer Service / Over - the - Counter) Specialist

    Job Ref.: R-29593
    Job Type: Regular

    Job Description

    • Are You Ready to Make It Happen at Mondelez International?
    • Join our Mission to Lead the Future of Snacking. Make It Possible.
    • You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.

    How You Will Contribute
    You will:

    • Manage the order fulfilment process, respecting the customer segment and channel mix
    • Balance supply constraints and delivery of service levels through cross-functional alignment
    • Use appropriate tools and processes such as availability checks and stock allocation rules
    • Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs

    What You Will Bring
    A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

    • Good numerical, analytical and logical reasoning skills
    • Microsoft office applications
    • High-level of SAP competence
    • An FMCG/CPG company
    • A customer-facing role within customer service, logistics or sales
    • Experience in an order-to-cash environment
    • Experience in customer service, logistics and sales
    • Good knowledge of the total supply chain/order-to-cash process
    • Strong analytical and problem-solving skills

    More About This Role:
    What you need to know about this position:

    • To be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.

    Education / Certifications

    • First Degree

    What Extra Ingredients You Will Bring:

    • A customer-facing role within customer service, logistics or sales
    • Experience in an order-to-cash environment
    • Experience in customer service, logistics and sales

    Job Specific Requirements:

    • Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs

    Work Conditions

    • Travel Requirements: No
    • Work Schedule: 40
    • No Relocation support available.

    Method of Application

    Note: Mondelez International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    Interested and qualified? Go to Mondelez International on wd3.myworkdaysite.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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