Credit Support Associate at Nomba (Formerly Kudi)

We are looking to hire a Credit Support Associate to ensure that loans disbursed are being recovered. The successful hire will  be responsible for providing support to the organisation with particular emphasis on the collection of loans from Agents. The position liaises directly with Agents to negotiate outstanding payments and where necessary initiates recovery action. The ideal candidate will be smart, detail-oriented, and highly experienced in customer service.

About Kudi

Kudi’s mission is to make financial services accessible and affordable to all Africans worldwide. We do this by building a platform that allows millions of Africans access financial services across mobile and our agent network Infrastructure. 

Today, Kudi enables 25million+ Nigerians access over $3B across different financial service products annually. This is done through our 100,000 retail agent network and digital channels.

We’re committed to building out products that will take quality financial services to millions of Africans who do not have access to these products.

We’re backed by the best financial services Investors that have backed global companies like Stripe, Nubank, Brex and Square.

About the Role

• Report and analysis of  the end to end Credit business  escalations/issues.

• Maintain statistics on recoveries and  disbursement trends.

• Outbound calls to Agents in the category of credit product (K-shock).

• Relate with multiple stakeholders (Products, Engineering, Sales, Marketing, etc) to drive product roadmap and product adoption.

• Call to manage default and moral suasion.

• Contact debtors by telephone, letter, email or fax, to agree on debt recovery plans and follow up as appropriate. 

• Negotiating with clients on arrangements regarding payments and making recommendations to management to ensure Departmental guidelines in relation to installment agreements and the processing of monies received are adhered to

• Minimising customer response times by issuing reminder notices and customer statements and monitoring collection of debts in a timely manner

About You

• Customer service experience.

• Credit experience.

• You need to be an excellent communicator with best in class interpersonal skills.

• You need to possess great critical thinking skills with an eye for detail and process improvement. 

• Proactive and ability to take initiative

• Moral Suasion

Benefits

• Competitive Salary 

• Performance Bonuses

• Health Insurance