Credit Collections Associate at Remedial Health

• Own and manage an assigned customer portfolio, ensuring active engagement and accountability for cure performance. 
• Drive Partial and Full Cure outcomes through structured repayment follow-ups, negotiation, and relationship management. 
• Prevent roll-forward of delinquent accounts by identifying and resolving early warning signs of default. 
• Conduct thorough customer and business verifications (KYC/KYB Re-verification) to validate authenticity and credit worthiness. 
• Provide field intelligence to support credit assessment, limit reviews, and customer risk profiling. 
• Collaborate with Sales and Collections teams to align recovery actions and maintain smooth portfolio transitions. 
• Execute targeted recovery drives (“Recovery Storms”) to improve cure rates across aging buckets. 
• Monitor and track portfolio performance using the point-based cure scoring system for monthly evaluation. 
• Generate and submit timely field and performance reports, highlighting repayment progress and risk exposures. 
• Recommend operational and policy improvements based on field insights to enhance overall credit recovery efficiency.

Person Specification: 

• 2-3 years’ work experience (banking or financial services sector is a bonus) 
• Experience in a Microfinance bank is an advantage 
• Proven experience as a debt/recovery collector (FMCG, Pharmaceutical sector is a bonus) 
• Proficiency in the use of Microsoft Office Suite and Accounting software

Ability to multitask 

• Strong communication (writing and verbal), analytical and negotiation skills