Credit Assessment Team Lead at Engie Africa

Job Description

• The Credit Assessment Team Lead provides an amazing opportunity for the right candidate to have a direct impact on how we are revolutionizing credit and financial inclusion for the base of the pyramid.
• S/He will work closely with the Head of Customer Finance, Customer Finance Operations Manager, Customer finance team and the commercial team around building assessment framework, credit training, credit risk analysis, and S/He is a are required to review the financial status of new and existing customers to determine their level of risk and make recommendations to the company.

The Credit Assessment Team Lead is also expected to:

• Manage a team of assessment officers across different regions in Nigeria with clearly defined Key Performance Indicators.
• Work with Global and Nigerian Team to build a scalable customer assessment for all categories of our off-grid sector.
• Ensure all systems that are handed over have been audited for the correct price, customer inventory and contract are all correctly reflected on database.
• To ensure that all new customers are On-boarded within seven days after hand over and crosscheck if customer are making the First payment.
• Conduct training for credit assessment officers and other Customer finance team members.
• Ensure all assessed customers with issues are escalated to respective Regional Managers or Department and solve all updated cases in return.
• The team leader is responsible to ensure that all new customers applied via MySOLgo app or any other platform and all seeking for extra appliances are educated and assessed as visible in the Data Base and those who qualified are approved on time.
• To ensure that the team responds to all CF related customer cases coming in through CC using the ticketing system, explaining loan account issues to customers.
• Is also responsible for payments management which include paying out compensation payments to customers, including payments related to CRC, and other compensation. Following up on uncredited payments and transferring these to right loan accounts.
• To supervise the compliance to management of multiple loan customer loan accounts i.e., creating new payment accounts for upselling of post warrant appliances i.e., battery, panel, and solar controller.
• Responsible for the supervision of the cancelling loans account as per customer request after approval by the line of authority. Confirmation of paid off customers on daily bases and the Provision of receipts to all paid off customers.
• Contribute Ideas of continuous improvement (CIP) of the Customer finance department, especially where directly applicable to assigned tasks.
• Ensure all applied customers are assessed within SLA timelines.
• Ad hoc tasks as assigned by Manager or Departmental Head.