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  • Posted: Jan 20, 2023
    Deadline: Not specified
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    When CHAI was founded, many viewed this goal as unreasonable because health systems in poor countries were too weak and prices of relevant drugs and diagnostic tests were too high.CHAI played a leadership role, working alongside governments and other partners, to lower the costs of treatment and help build the in-country systems necessary to provide lifesavi...
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    Country Support Manager, Vaccines Market Team


    • In 2010, CHAI launched a vaccine program to reduce morbidity and mortality associated with vaccine preventable diseases by improving access to immunization services in low- and middle-income countries (LMICs). One of the core pillars of this program was improving the availability and functionality of cold chain equipment (including solar-powered options) to increase the reach of cold chain networks and make substantial gains in vaccine equity.
    • Recently, CHAI has expanded the scope of this work to include solarization of the full health facility to further enhance patient impact. Today, over 25% of primary health facilities in sub-Saharan Africa report having no access to power.
    • This results in reduced operating hours, poor staff retention, limited service provision, and unsafe environments for nighttime deliveries; all of which contribute to unnecessary morbidity and mortality. A clean energy source that is increasingly fast and affordable to deploy, health facility solarization can have an outsized impact on the quality and availability of service delivery in LMICs.
    • HFSE is at a critical juncture as it transitions from small-scale pilots to broader initiatives aiming to solarize tens of thousands of facilities in sub-Saharan Africa by 2025. As a result, there is need to conduct global and country-level research to generate an evidence base that will contribute toward strengthening HFSE strategic planning, implementation, and long-term sustainability.

    Position Overview

    • CHAI is seeking a Country Support Manager to landscape the HFSE ecosystem in 3-4 focal countries in sub-Saharan Africa, which will help inform the development of CHAI’s new program.
    • This role will function as a core member of CHAI’s cross cutting HFSE team (currently housed within the broader Vaccines Markets Team) and will work alongside country teams to develop and lead this research.
    • Broadly, these ecosystem analyses will entail desk research and secondary data compilation to landscape each country; on-the-ground research that seeks to uncover government, development partner, and private sectors capabilities, barriers, and opportunities within HFSE; and health facility assessments.
    • This individual will be responsible for transforming these findings into a robust and succinct evidence base that will be publicly disseminated.
    • The individual will be expected to manage senior-level internal and external relationships, work with CHAI's country and technical teams to devise evidence-based strategic plans and provide effective project management to execute high-impact research.
    • The candidate will have substantial opportunity to shape CHAI’s approach in developing these programs across focus countries.
    • We are seeking a highly motivated individual with outstanding leadership and project management skills.
    • The candidate must be able to drive the development and implementation of this program with significant autonomy, have deep personal commitment to producing high-quality results, and have the ability to lead in a challenging and multi-cultural professional environment.

    Research design & planning:

    • Work with the team to develop an ecosystem analysis approach for a multi-country deep dive into the local health facility solar electrification ecosystem
    • Conduct secondary research that spans health and energy policy government structures, strategies, and plans; partner and intervention mapping; and the private sector market
    • Develop interview questionnaires and data collection tools

    Ecosystem Analysis Implementation:

    • Engage multiple government ministries to understand their knowledge, capacity, and prioritization for HFSE
    • Landscape local service providers (LSPs) and evaluate their offerings against government HFSE needs, capabilities, and priority areas
    • Landscape current areas of public-private partnership and collaboration within the national health and energy systems; identify challenges, best practices, and opportunities

    Consolidation, Analysis, and Dissemination:

    • Design structured output of ecosystem analysis findings and implications on broader HFSE Program
    • Collate country health, cold chain equipment, and energy data and analyse for strategy development (e.g., for country profiles and prioritisation)
    • Formally synthesise findings per country and across regions to inform HFSE strategy
    • Disseminate findings internally and externally as needed 

    Leadership, Communication, and Coordination:

    • Nurture strategic relationships with development and private sector partners to foster collaboration and optimize the impact of HFSE and related interventions
    • Share country updates across teams to inform focal country HFSE priorities and keep teams current on ongoing areas of support
    • Collect, consolidate, and share lessons learned and best practices (strategies, tools, and experience) internally and externally to maximize impact of learnings
    • Provide support on crosscutting country / global work streams, including internal and external reporting


    • Bachelor's Degree and at least 6 years of working experience in the private or public sector, with increasing levels of responsibility and leadership
    • At least 3 years of program management experience with wider portfolio of technical areas or program countries
    • Demonstrated experience managing complex projects involving multiple teams, including priority setting, planning, budgeting, performance review and management; and influencing with limited authority
    • Strong experience in developing new research approaches and conducting primary and secondary research
    • Exceptional problem-solving solving skills and analytical capabilities
    • Excellent oral and written communication skills, including ability to create persuasive presentations and written reports
    • Ability to handle multiple tasks simultaneously, set priorities, and work independently
    • Strong interpersonal skills and proven ability to build and maintain strong relationships in a complex and multicultural environment
    • High emotional intelligence, patience, and thoughtfulness even in high-pressure, stressful situations
    • Strong organizational abilities
    • Proactive, adaptable, and comfortable paving the way in new programmatic areas
    • Ability to travel, mainly to CHAI focus countries and other global/regional engagements (approximately 40% of the time)


    • Previous experience working on a CHAI country team
    • Previous experience working in public health, especially in governance, systems strengthening, financing and /or management of operations at sub-national level, or similar fast-paced, output-oriented environments
    • Strong experience of engaging with government officials and multilateral organizations in developing countries
    • Professional proficiency in a second language of a CHAI vaccine program country, particularly French
    • Knowledge of energy/solar market, health systems strengthening, and/or health financing

    Method of Application

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