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  • Posted: Feb 18, 2022
    Deadline: Mar 11, 2022
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    Framegidi is making custom framing simple, painless, and free of regret. We are bringing the tradition of framing to today's customer from the comfort of their homes & devices.
    Read more about this company

     

    Corporate Service Lead

    JOB SUMMARY

    You will be in charge of a few business supporting functions i.e., HR, customer service and will involve making important policy and strategic decisions, as well as the development and implementation of operational policies and procedures. You will also be assisting in recruiting, when necessary, and help promote a company culture that encourages morale and performance.
    RESPONSIBILITIES

    Human Resource

    • Consistently recruiting excellent staff
    • Maintaining a smooth onboarding process
    • Training, counselling, and coaching our staff
    • Maintaining and reporting on workplace health and safety compliance
    • Handling workplace investigations, disciplinary and termination procedures
    • Lead contract negotiations, handle partner referrals and team agreements including baseline terms and conditions that govern the relationship
    • Develop, present, and respond to proposals for specific partner requirements, including request for proposal responses for target markets or new market segments
    • Creating clear reports on staff matters

    Customer Service

    • Delivering a comprehensive service to enquiring/prospective customers and channeling enquiries to the appropriate team where necessary
    • Manage calls and emails
    • Manage engagement on company’s social media accounts
    • Generating sales lead from social media engagements and building sustainable relationships where necessary
    • Reporting back on results
    • Coordinating appointments/meetings

    REQUIREMENTS

    • BSc degree holder
    • Digital marketing experience
    • Must have past experiences in administration, customer service, HR
    • Team player with great interpersonal and communication skills
    • Ability to build consensus and relationships among managers, partners, and employees
    • Good time management skills
    • Proficient in MS Office

    Method of Application

    Interested and qualified candidates should forward their CV to: hr@framegidi.com using the position as subject of email.

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