Community Manager at Trainlance

JOB BRIEFS

An Industry Leading company, with coworking spaces and a tech hub, is looking for a talented Community manager to help grow their community by creating a great member experience while executing PR, front of the office, events, and operational tasks with excellence.

RESPONSIBILITIES

• Answer customers’ questions and provide information on all company services including co-working, social and lifestyle services
• Respond to all inbound/walk-in calls/inquiries and forward on to relevant parties as and when applicable
• Complete membership transactions and onboard paid members with access cards and other needed tools.
• Process new member applications and fees· Provide concierge services inclusive of mail handling, member services etc.
• Provide dedicated support to ensure all secretarial and administrative tasks are handled efficiently and effectively· Liaising with management and staff regarding administrative matters.
• Keeping track of occupancy and payment records including and not limited to invoicing daily transactions and managing petty cash.· Raising requisitions for expenditure
• Overseeing the maintenance, repair, and replacement of office equipment and furniture.
• Scheduling and managing meetings, conferences, workshops, and special events.
• Making travel arrangements, coordinating conference calls, and handling RSVPs for events.
• Maintaining confidentiality with sensitive information and correspondence.
• Co-create events and ensure there is a good balance of education, member appreciation, and lead-generating/sales-related events
• Create a collaborative environment amongst our members through events and personal introductions in line with profit objectives.
• Create a friendly environment to facilitate high member satisfaction

REQUIREMENTS

• A minimum bachelor’s degree in a Social Science·
• 3 years of Administrative/relevant work experience·
• Have excellent interpersonal and communication skills – friendly, diplomatic and assertive when required·
• Have Exceptional organizational and multi-tasking skills·
• Can work under your own initiative·
• Have a keen eye for detail with an ability to see the bigger picture·
• Have a strong sense of need for achievement of goals and successes·
• Demonstrated project management skills·
• Highly technically capable.
• Able to understand and work with the variety of hardware and software applications that our space depends on·
• Experience managing corporate social media campaigns· Experience with written content generation in a business environment and basic graphic design skills are a plus·
• Passion for our entrepreneurial community