Community Manager at Terminal Africa Inc

About the Role

• As our Community Manager, you’ll be the voice and heart of Terminal Africa—actively engaging with our customers, amplifying their voices, and building strong relationships online and offline.
• You’ll play a key role in growing our brand love, improving customer experience, and turning everyday users into brand advocates.
• You’ll also help us build meaningful partnerships with influencers, creators, and ecosystem players who share our vision for empowering African businesses.

Responsibilities & Duties

• Build, manage, and engage our community across social platforms, WhatsApp groups, email, and events
• Develop and execute community strategies that drive engagement, loyalty, and word-of-mouth growth
• Be the voice of Terminal Africa—responding to community comments, messages, and user feedback
• Organise virtual and physical events (webinars, live sessions, meetups) to grow brand visibility
• Identify, onboard, and manage community ambassadors, partners, and creators
• Collaborate with the marketing and customer success teams to gather insights and feedback
• Share product tips, shipping hacks, and helpful resources with the community regularly
• Monitor online conversations, trends, and sentiment around logistics, e-commerce, and African business
• Manage community challenges, contests, giveaways, and referral programs
• Track and report on community growth, engagement, and campaign performance

Qualifications & Skills

• Have 4+ years of experience in community management, brand engagement, or digital marketing
• Are a natural people-person—friendly, empathetic, responsive, and relatable
• Have excellent written and verbal communication skills
• Have experience managing online communities (social media, WhatsApp, Discord, Telegram, etc.)
• Are deeply familiar with how Nigerian and African consumers engage online
• Can manage events, coordinate creators/influencers, and drive word-of-mouth marketing
• Are creative, proactive, and love bringing people together
• Are comfortable working independently and with cross-functional teams
• Understand logistics, ecommerce, payments, or SME markets (a plus, but not required)
• Are excited about Terminal Africa’s mission and want to grow with us

Benefits

• Be part of a fast-growing African startup solving real-world problems
• Work with a passionate, talented team across product, tech, and operations
• Shape how African businesses connect with the global economy
• Flexible, remote-first culture
• Opportunity for growth, ownership, and impact
• Competitive compensation