Community Manager Intern at Pulse NG

Job Description

• We are seeking a proactive and enthusiastic Community Manager Intern to support the growth and engagement of Pulse's digital communities across social media platforms.
• This role is ideal for someone passionate about social media, online culture, and audience engagement.
• You will help foster meaningful conversations, monitor community sentiment, and ensure our audiences have positive, engaging experiences across Pulse's owned platforms and client brands
• Working closely with the Social Media, Content, and Creative teams, you will gain hands-on experience in community management, content publishing, and digital marketing.

Duties and Responsibilities

• Monitor and manage daily interactions across social media platforms, responding to comments, direct messages, and audience enquiries in a timely and professional manner.
• Help foster active, positive, and engaging online communities for Pulse and client brands by encouraging meaningful conversations and audience participation.
• Support the scheduling and publishing of content across platforms including Instagram, TikTok, Facebook, X/Twitter, LinkedIn, and YouTube.
• Escalate sensitive customer feedback, complaints, or reputation-related issues to the appropriate internal teams.
• Monitor conversations and identify trending topics, viral moments, and audience insights that can inform content and engagement strategies.
• Assist with social listening and community sentiment tracking, providing regular updates to the team.
• Support live coverage of events by assisting with real-time community engagement, responding to audience interactions, and helping amplify event content.
• Collaborate with the Social Media, and Creative teams to ensure consistent brand voice and audience experience across platforms.
• Assist in preparing weekly and monthly community engagement reports, highlighting key metrics, audience feedback, and emerging trends.
• Stay up to date with social media trends, platform updates, internet culture, and community management best practices.
• Contribute ideas that improve audience engagement, community growth, and overall social media performance.

Requirements

• Currently pursuing or recently completed a Bachelor's Degree in Marketing, Communications, Mass Communication, Public Relations, Digital Media, or a related field.
• Strong interest in social media, digital marketing, online communities, and content creation.
• Excellent written and verbal communication skills with strong attention to detail.
• Strong interpersonal skills and the ability to communicate professionally with diverse audiences.
• Familiarity with major social media platforms and their unique audiences, trends, and features.
• Basic understanding of social media analytics and community engagement metrics is an advantage.
• Highly organized with good time management skills and the ability to manage multiple tasks.
• A positive attitude, willingness to learn, and ability to work collaboratively in a fast-paced environment.
• Experience creating content or managing personal or school social media accounts is an added advantage.
• Availability to occasionally support community management outside standard working hours during campaigns or live events.