Collection Officers (Post Loan) - Ikeja at Careers Verified

The Post-Loan Collection Officer is responsible for managing and recovering overdue loan payments from customers. This role ensures timely repayment of loans while maintaining a positive customer relationship and adhering to all company policies and regulatory guidelines.

Key Responsibilities:

• Monitor and follow up on assigned delinquent accounts to ensure timely loan recovery.
• Contact borrowers via phone calls, emails, SMS, and physical visits to negotiate repayment plans.
• Maintain accurate records of interactions and repayment agreements with customers.
• Conduct field visits to trace and recover overdue payments from defaulting clients.
• Collaborate with legal or recovery agents for escalated recovery cases where necessary.
• Recommend accounts for write-off or legal action where recovery is impossible.
• Analyze reasons for loan defaults and recommend strategies to reduce future delinquencies.
• Provide periodic reports on portfolio performance, recovery efforts, and challenges.
• Maintain strict confidentiality of client financial records.
• Ensure compliance with internal credit policies, regulatory guidelines, and ethical standards.

Key Performance Indicators (KPIs):

• Portfolio at Risk (PAR) reduction rate
• Recovery rate of delinquent loans
• Number of successful repayment agreements secured
• Timeliness of follow-ups and reports
• Client satisfaction and retention rate (post-recovery)

Skills:

• Strong communication and negotiation skills
• Proficiency in Microsoft Office and loan management software
• Ability to work under pressure and meet deadlines
• Good understanding of credit risk and recovery processes
• High level of integrity and professionalism
• Must have an Android Phone 
• Should reside within Ikeja and its environs