Collection Officer at OVERWOOD

RESPONSIBILITIES

• Manage and recover delinquent accounts.
• Analyze repayments to identify employers and employer heads' contribution to non-performing loans (NPL) and give recommendations to improve asset quality.
• Track collection performance to ensure it remains under the legal threshold.
• Maintain accurate records of all collection and recovery actions.
• Manage and ensure efficiency of recovery processes.
• Initiate legal or other recovery actions against defaulters.
• Review the company's debtor list.
• Contact customers and inform them of their overdue bills.
• Maintain customer payment records.

QUALIFICATIONS AND REQUIREMENTS

• Proven experience in debt collection and recovery.
• Strong negotiation and communication skills.
• Understanding of legal requirements related to debt collection.
• High level of discretion and judgment.
• Bachelor’s degree in Finance, Business Administration, or related fields.
• Good written and verbal communication skills.
• Familiarity with state debt collection laws.
• Knowledge of repayment plans and accounting procedures.
• Knowledge of office and accounting software.