Field Service Supervisor at Netcom Africa

Responsible for the day to day service delivery operations of the team/unit in complementing the delivery of field related Netcom Services to our clients in conjunction/collaboration with other service delivery units or departments.

• Ensure harmonious, efficient, timely delivery and able to maintain synergetic relationships within team members and other units.
• Ensure timely delivery of assigned field related works/activities as a managed Service Provider that provides services but not limited to the below:
• Connectivity Services
  • Fiber
  • Radio
  • Networking & Power devices installations.
• Activities related to Field services in the below areas but not limited to:
  • Survey
  • Installation
  • Relocation
  • Retrievals
  • Preventive and Corrective Maintenance
  • Technical assistance to our partners
  • Related technical support to our internal and external clients.
  • Implement and ensure mandatory Safety First policy to be adhered to.
  • Equip and ensure FSE staff is to sport essential PPE in any activity in the field.
  • Ensure that staff adheres to timely agreed client schedule.
  • Provides real-time updates to HOD on assigned task of the team.
  • Ensures that the team presents themselves to the clients in every activity being carried out at the on-start and acknowledge confirmed completion.
  • Submit timely activity reports to the HOD.
  • Ensure that all activities carried out are according to company defined standards.
  • Provides useful feed back on any improvements on the following areas;
    • Procedures
    • Work Flows
    • Work Instructions
    • Field related work improvements (frontliner experience)
    • Service improvements (frontliner experience)
      Conducts regular training and instructions to all FSE engineers and technical personnel.

Skills/Knowledge

• At least 5 years experience in the telecom or ISP industry (operations experience).

Excellent Leadership Skills

• RF engineering/installation knowledge and use of basic measurement equipment and tools.
• Customer oriented/focused in delivering services (field related works)
• Good communications skills (English and native) both oral and written
• Solid understanding of Inverters & batteries
• Ability to use, operate, assess and interpret gathered data from
  • Data Tester
  • Spectrum analyser
  • Ground tester
  • Multi-meter, Voltage and current
  • BW tester
  • PC and test applications
• Proficient in the use of communication tools for real-time reporting/updating.
• Knowledge and practice in Project Management to be able to deliver timely and economically.

Benefits

• Healthcare Insurance (HMO)
• Paid Leave
• Group Life Insurance
• Hybrid work model
• Professional Development Reimbursement