Clinical Assistant Haematology at The African Medical Centre of Excellence (AMCE)

Job Purpose

• The Clinical Assistant will provide comprehensive clinical and administrative support to our specialist team, ensuring the highest standards of care for patients with haematological conditions. He/ She will be instrumental in coordinating patient procedures, maintaining precise records, and facilitating the smooth operation of our department, all within a dynamic and international healthcare setting.

Key Accountabilities/Responsibilities

Clinical Support

• Prepare patients for haematological procedures, ensuring informed consent and completing all necessary documentation.
• Provide direct support to clinicians during patient assessments, treatments, and follow-up consultations.
• Accurately monitor and record patient vital signs, laboratory results, and other critical clinical data.
• Assist with the collection, labelling, and transportation of specimens for haematological diagnostics.
• Coordinate and maintain meticulous, up-to-date electronic patient records.

Administrative Support

• Efficiently schedule and manage patient appointments, consultations, and follow-up visits.
• Maintain detailed and confidential records of patient histories, treatment plans, and clinical progress notes.
• Handle departmental correspondence, including processing referrals and disseminating lab results.
• Manage the inventory of specialised medical supplies and equipment for the haematology unit.
• Assist with data entry and contribute to the tracking of patient outcomes.

Quality Assurance & Compliance

• Ensure all clinical activities adhere to international hospital standards and haematology best practices.
• Strictly comply with infection control protocols to maintain a safe environment for patients and staff.
• Proactively identify and report any discrepancies, participating in audits and quality improvement initiatives.
• Uphold patient safety by recognising potential risks and supporting the implementation of corrective actions.

Patient Interaction & Advocacy

• Act as a knowledgeable and compassionate point of contact for patients and their families, providing clear information and emotional support.
• Educate patients on their treatment plans and protocols, addressing questions and concerns to promote understanding and adherence.
• Collaborate effectively with interdisciplinary teams to ensure seamless, comprehensive patient care.

Qualifications

• Diploma in a relevant clinical or biomedical science field.

Experience

• At least 2 years’ experience in a clinical healthcare environment.
• Proven familiarity with patient safety standards and healthcare regulations.
• Demonstrated proficiency in using Electronic Health Records (EHR) systems.