Client Services & Administrative Assistant at Ramos Realty

Job Summary

• The Client Services & Administrative Assistant will be stationed at the front desk as the first point of contact for visitors and callers, while also providing administrative and data support to the team.
• The role combines professional client reception, enquiry handling, accurate record‑keeping, and day‑to‑day office support.

Key Responsibilities

Front Desk & Client Services

• Welcome and attend to clients, visitors, and vendors at the front desk in a professional and friendly manner.
• Answer, screen, and route phone calls and online enquiries to the appropriate team members.
• Provide basic information on company services and direct clients to the relevant person or department.
• Maintain a clean, organised, and presentable front desk and reception area at all times.
• Keep an accurate visitor log and manage access control according to company procedures.
• Liaise with riders, dispatch, and vendors for pickups and deliveries, ensuring proper logging and sign‑off.
• Log and escalate front‑desk‑related incidents (network, phones, client complaints, equipment issues).

Data Entry & Records

• Capture details of walk‑in clients, calls, and enquiries in the approved log (Excel/Sheets or CRM) daily.
• Update client, property, and inspection records as directed by Operations, Sales, or Property Management.
• Help maintain checklists for client and property documentation, ensuring required documents are recorded and filed.
• Assist with preparing simple daily/weekly summaries (e.g. enquiries, visits, inspections) for review.
• Document and maintain accurate income and expenditure logs and generate periodic reports

Administrative Support

• Handle incoming and outgoing correspondence (emails, letters, packages, dispatch items) and route promptly.
• Scan, print, and file documents using agreed naming conventions and filing systems.
• Support preparation of basic documents such as acknowledgement emails, standard letters, and forms using templates.
• Maintain orderly physical and digital files for easy retrieval by the team.
• Maintain accurate records of office supplies and coordinate with Operations lead to ensure cost-effective and timely replenishment.

Qualifications and Skills

• University degree in Business Administration, Office Technology, Secretarial Studies, or related field.
• 3–4 years’ experience in front office, customer service, or administrative support roles.
• Strong communication and interpersonal skills; confident dealing with clients face‑to‑face and on the phone.
• Good data entry skills with attention to detail and accuracy.
• Proficient in Microsoft Office or Google Workspace (Word/Docs, Excel/Sheets, Outlook/Gmail).
• Organised, reliable, and able to manage multiple simple tasks without losing accuracy.
• Professional appearance and demeanour suitable for being the “face” of the office.

Preferred

• Experience in a real estate or property services environment is an advantage.
• Must reside on the Island; Lekki and the environs