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  • Posted: Mar 23, 2022
    Deadline: Apr 30, 2022
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    Don Quester Consulting specializes in Human Capital Development Services, management Consulting Organization. We offer bespoke- interventions focused on significantly improving individual effectiveness and organizational /community performance. Our customized solutions are focused on helping organizations and communities realize the potential of thei...
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    Client Service Personnel (Furniture Manufacturing Company)

    Requirements

    • B.Sc / HND in Marketing, Communications or related field with certification in sales / marketing with a minimum of 4 years’ proven post qualification/experience as a client service personnel or customer service officer/ marketing officer in a manufacturing sector.

    Job Competency Requirements:

    • Ability to build and maintain key customer relationships with clients and address their needs effectively.
    • Ability to Drive for new innovative processes and strategies in concert with long-term plans.
    • Ability to Monitor customers satisfaction, handling complaints in such a way that customer satisfaction is ensured.
    • Ability to continuously research on market and consumer surveying and reporting: market development, market size, trends, shifts in consumer needs, changes in consumer preferences.
    • Ability to do promotions, advertisements and website management and monthly newsletter development.
    • Ability to Conduct customer satisfaction survey monthly, analyze and report.
    • Ability to maintain high level of professionalism and competence in every client interaction, build positive and productive relationships with clients and make frequent client calls and visits a times to strengthen client relationships.
    • Ability to resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and follow up with potential clients to propose new offers.

    Method of Application

    Interested and qualified candidates should send their updated CV in PDF to: hiring@donquester.com using the Job Title as the subject of the email.

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