Client Service Officer at U-Connect Human Resources Consulting

Job Objective:
To bridge the gap between clients and reinsurers.

Duties & Responsibilities:

• Organise and develop relationships in order to find capacities as well as corresponding clients.
• Manage relationships with the regulatory authority and ensure timely submission of NAICOM returns and avoidance of sanctions.
• Liaise with internal customers on invoicing, payments, and analysis of clients’ portfolios.
• Develop, amend, and issue contract wordings, endorsements, and cover notes to clients.
• Collect and analyze data for new businesses and renewals.
• Produce final reinsurance documentation to confirm coverage to clients.
• Collect and analyze relevant information, and bordereaux and prepare market submissions as well as presentations for new business and/ or renewals.
• Obtain quotations for cover from the market.
• Accompany the Brokers with client visits when required.
• Assist in tender processes and preparation for potential new clients – this includes doing research to understand clients’ needs and portfolios.
• Do amendments to contract wordings, issue endorsements, send coverslips to Reinsurers, and issue cover notes to clients.
• Take ownership and initiative in resolving queries and problems efficiently.
• Process clients’ contracts and documentation on ReSure system.
• Submit contract documentation directly to clients and make necessary follow-ups on outstanding documentation.
• Appropriate record keeping.
• Review and check reinsurance documentation to ensure that it satisfies client requirements and other regulatory standards.
• Build strong relationships with clients and reinsurers.
• Responsible for engaging in business development and/or contributing directly or indirectly to all business development efforts.
• Get involved in claims queries when necessary.
• Any other assigned duties

Education/Knowledge, Skills, Attributes, Experience & Other Requirements:

• Bachelor’s Degree in a relevant field.
• Relevant professional qualifications. CII or CIIN.
• An analytical mind.
• Minimum of 5 years of relevant work experience.
• Experience in the Reinsurance/Insurance industry will be an added advantage.

Skill Set Required:

• Communication and writing skills.
• Microsoft office suites.
• Proven industry experience.

Work Cycle/Days:
5 Days a week