Client Service Executives at Grandville Medical & Laser

Brief description 

A client service executive is responsible for basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. 

RESPONSIBILITIES

• Welcomes and greets all patients and visitors, in person or over the phone
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
• Responsible for keeping the reception area organized
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
• Collate and distribute mails, letters, forms and correspondence memos
• Write and edit documents from letters to reports and instructional document and other correspondence
• Manage accounts and perform book keeping (Working with the accounts officer for your branch)
• Facilitates patient flow by notifying the appropriate staff of patients\' arrival, being aware of delays, and communicating with patients and clinical staff
• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
• Protects patient confidentiality, making sure protected health information is secured by not leaving patient details in plain sight and logging off the computer before leaving it unattended.
• Check to ensure that appropriate changes were made to resolve customers\' problems;
• Contact patients to respond to inquiries or to notify them of any changes in schedule and any planned adjustments;
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken;
• Refer unresolved customer grievances to designated departments for further investigation;
• Collaborate with other departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in the case of shortages, to minimize negative impacts on a business;
• Ensure follow up calls are carried out on patients after being discharged from the hospital.