Jobs at Grandville Medical Group

JOB DESCRIPTION 

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

The Sales Manager will be in charge of achieving and hitting sales target, designing and implementing a strategic sales plan that expands company’s client’s base and ensure its strong presence in the healthcare industry.  Identifying sales and services that would appeal to new clients;

1. Managing company and client expectations;
2. Managing promotions for a new service;
3. Reviewing timeframes and budgets;
4. Planning and overseeing new marketing initiatives;
5. Creating and executing sales pitches;
6. Arranging business meetings and one-on-one conversations with prospective clients;
7. Attending networking events;
8. Negotiating sales contracts;
9. Managing records of sales, revenue, and other important data;Making professional decisions in a fast-paced environment;
10. Cultivating positive interactions and relationships with representatives, team leaders and managers, and executives to evaluate sales strategy and results;
11. Motivating team members to exceed expected goals;
12. Developing ways to improve the customer experience and build brand loyalty;
13. Researching the market and industry trends;
    • BS/MS degree in business administration or a related field

REQUIREMENTS

• Msc/MBA in business administration or a related field will be an added advantage.
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills

Salary: Attractive based on the industry standard.

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Brief description 

A client service executive is responsible for basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. 

RESPONSIBILITIES

• Welcomes and greets all patients and visitors, in person or over the phone
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
• Responsible for keeping the reception area organized
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
• Collate and distribute mails, letters, forms and correspondence memos
• Write and edit documents from letters to reports and instructional document and other correspondence
• Manage accounts and perform book keeping (Working with the accounts officer for your branch)
• Facilitates patient flow by notifying the appropriate staff of patients\' arrival, being aware of delays, and communicating with patients and clinical staff
• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
• Protects patient confidentiality, making sure protected health information is secured by not leaving patient details in plain sight and logging off the computer before leaving it unattended.
• Check to ensure that appropriate changes were made to resolve customers\' problems;
• Contact patients to respond to inquiries or to notify them of any changes in schedule and any planned adjustments;
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken;
• Refer unresolved customer grievances to designated departments for further investigation;
• Collaborate with other departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in the case of shortages, to minimize negative impacts on a business;
• Ensure follow up calls are carried out on patients after being discharged from the hospital.