Client Relationship / Social Media Manager at House Unlimited and Land Services Nigeria Limited

Job Summary

• We are seeking a Client Relationship & Social Media Manager to join our dynamic team.
• The ideal candidate will combine client relationship management with strategic social media marketing, ensuring excellent customer experience while enhancing the company’s digital presence.
• This role involves managing leads, closing deals, coordinating property inspections, and driving engagement through creative and consistent online campaigns.

Key Responsibilities
Client Communication & Lead Management:

• Respond promptly to all client calls, messages, and inquiries.
• Generate, track, and follow up on new and existing leads through the CRM system.
• Convert leads to sales by providing accurate property information and assisting with documentation.
• Build and maintain strong client relationships to encourage referrals and repeat business.

Site Inspection & Coordination:

• Schedule, coordinate, and attend client site inspections.
• Ensure all properties are client-ready and well presented.
• Collaborate with the Site Engineer and Sales Team to provide accurate property updates.

Social Media Management & Content Development:

• Plan, create, and manage engaging social media content (posts, reels, stories, campaigns) across all platforms.
• Develop marketing materials such as flyers, short videos, and infographics to promote properties and services.
• Monitor social media performance metrics and engagement analytics.
• Support the Digital Marketing Team in online campaign execution and audience growth.

Client Engagement & Feedback:

• Conduct consistent client follow-ups, referral checks, and feedback collection.
• Develop and manage engagement initiatives such as newsletters, WhatsApp broadcasts, and online events.

Reporting & Accountability:

• Submit a daily tracker summarizing calls, leads, site visits, and content activities before close of business.
• Provide a weekly report highlighting client interactions, social media insights, and conversion performance.

Requirements

• Bachelor’s Degree in Marketing, Communications, Business, or related field (added advantage).
• 2–3 years’ experience in a similar role (real estate or property marketing experience strongly preferred).
• Proven ability in sales, negotiation, and lead management.
• Excellent communication, interpersonal, and customer service skills.
• Strong understanding of social media platforms, analytics, and trends.
• Creative mindset with the ability to design and execute marketing content.
• Proficiency in CRM tools, Canva, and content scheduling platforms.
• Skills in graphic design, copywriting, and content creation are a plus.

Benefits

• Competitive salary with performance-based incentives.
• Opportunity to work in a dynamic, innovative, and growth-oriented environment.
• Access to career development and professional training opportunities