Client Relations Officer at Markfema Nigeria Limited

Job Summary

• We are seeking a responsible and service oriented individual to support client relations and enrollee services in Nekede. The role is primarily desk based and involves serving as a first contact point for clients, healthcare providers and enrollees who require assistance, information or support regarding their healthcare services. It requires strong interpersonal skills, good organizational ability and frequent use of digital systems, portals and electronic medical record platforms. The officer will help manage enquiries, document complaints and liaise with healthcare providers when necessary to ensure issues raised by clients are addressed promptly.

Key Responsibilities

• Receive and respond to client and enrollee enquiries in a professional manner
• Record and track complaints or service concerns raised by clients
• Liaise with healthcare providers when required to help resolve client related issues
• Support enrollee registration and basic documentation processes
• Maintain proper records of enquiries, complaints and resolutions
• Escalate unresolved service issues to the appropriate team when necessary
• Provide general administrative and client support within the state office
• Represent the organization professionally in all interactions with clients and providers

Requirements

• Minimum of a diploma or certification in healthcare administration, public health, customer service or relevant qualification in a related field
• Good communication and interpersonal skills
• Basic computer literacy and ability to use digital platforms or service portals
• Organized and able to maintain accurate records
• Ability to handle client enquiries and complaints calmly and professionally
• Candidates should reside in Nekede or be willing to relocate
• Experience in customer service, healthcare administration, HMO support services or a similar role will be an advantage