Client Liaison Officer at Gynescope Hospital

Job Summary

• We are currently seeking a highly motivated, intelligent, and customer-focused professional to join our dynamic team as a Client Liaison Officer.

Job Summary

• The Client Liaison Officer will serve as the first point of contact for clients and visitors, ensuring a warm, professional, and efficient client experience.
• The ideal candidate must possess excellent communication skills, emotional intelligence, professionalism, and the ability to manage client relationships effectively within a healthcare environment.

Responsibilities

• Welcome and attend to clients professionally and courteously
• Respond promptly to inquiries, complaints, and client concerns
• Coordinate communication between clients and clinical/administrative units
• Schedule and manage appointments effectively
• Follow up with clients regarding appointments, feedback, and service experience
• Maintain accurate client records and documentation
• Provide guidance and support to clients throughout their hospital experience
• Ensure confidentiality and professionalism in handling sensitive information
• Assist in improving overall client satisfaction and service delivery
• Represent the hospital positively at all times

Requirements
Educational Qualification:

• Minimum of a Bachelor’s Degree or HND in a relevant field

Skills & Competencies:

• Excellent verbal and written communication skills
• Strong interpersonal and persuasive abilities
• Professional appearance and demeanor
• Strong customer service orientation
• Ability to multitask and work under pressure
• Good organizational and problem-solving skills
• Emotional intelligence and maturity
• Proficiency in Microsoft Office applications
• Ability to maintain confidentiality and professionalism

Experience:

• Previous experience in customer service, front desk management, healthcare administration, or client relations is an added advantage
• Experience within a hospital or fertility clinic setting will be an added advantage

Personal Attributes
The ideal candidate should be:

• Smart and proactive
• Friendly and approachable
• Assertive yet respectful
• Professional and dependable
• Detail-oriented and organized
• Compassionate and empathetic
• Able to work effectively within a team.

What we offer

• Opportunity to work in a reputable specialist healthcare institution
• Professional and supportive work environment
• Career growth and development opportunities
• Exposure to fertility and specialist healthcare services
• Competitive remuneration package.