Chief Operations Officer at Kimberly Ryan

Responsibilities:

• Co-develop the bank's three-to-five year strategic plan with the MD/CEO and present operational strategy to the Board of Directors.
• Translate approved strategic objectives into annual operational plans with measurable KPIs across all departments.
• Drive the execution of new product launches, market expansion initiatives, and digital transformation programmes.
• Lead quarterly business performance reviews, identifying underperforming areas and orchestrating corrective actions.
• Maintain executive oversight of all end-to-end operational processes: account management, loan disbursement, payments, cash management, and customer service.
• Approve and periodically review the bank's Operations Policy Manual, SOP Framework, and Service Level Agreements (SLAs).
• Ensure operational controls are embedded at every transaction touchpoint to prevent fraud, error, and operational loss.

Requirements:

• Bachelor's degree (Second Class Upper or equivalent) in Business Administration, Banking & Finance, Economics, Accounting, or a related discipline.
• A postgraduate qualification (MBA or MSc) in Finance, Management, or a related field is required.
• Professional certification: CIBN (Chartered Banker), ICAN (ACA/FCA), or equivalent is mandatory.
• Minimum of 12–15 years' progressive experience in banking or financial services, with at least 5years at senior/executive management level.
• Strong working knowledge of CBN MFB regulatory framework, NDIC deposit insurance requirements, and NFIU AML/CFT guidelines.