Chief Operations Officer (COO) at LEAD Enterprise Support Company Limited

Industry: Healthcare/Medical Services

The Chief Operations Officer (COO) will be responsible for designing, implementing, and overseeing the hospital’s operational systems to ensure seamless patient flow and five-star service delivery. The role bridges clinical excellence and business sustainability, ensuring that the hospital’s high-tech infrastructure (power, IT, biomedical systems) operates at optimal capacity to support life-saving interventions.

Responsibilities

• Oversee a zero-downtime power strategy, managing hybrid systems including gas turbines/generators, solar power, and the national grid.
• Supervise biomedical engineering teams to ensure preventive and corrective maintenance of high-end medical equipment (MRI, CT scanners, Cath Labs) with target uptime of 98–99%.
• Implement robust security and logistics protocols suited to the South-South environment, ensuring the safety of patients, staff, and assets.
• Manage a global and local supply chain for specialized medical consumables to ensure zero stock-outs.
• Negotiate service agreements and parts replacement with international OEMs such as GE, Siemens, and Philips.
• Optimize the patient journey from triage to discharge using the Hospital Management Information System (HMIS) to reduce wait times.
• Oversee non-clinical services including hospitality, catering, laundry, and facility services to ensure a premium patient experience.
• Collaborate with the CFO to manage operational budgets, control costs, and reduce wastage across departments.
• Ensure full compliance with the National Health Act, HEFAMAA (where applicable), and regional environmental and safety regulations.

Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, Engineering, or a related field.
• MBA or Master’s in Health Systems Management is highly desirable.
• Minimum of 12 years’ operational experience, with at least 5 years in a senior management role within a multidisciplinary hospital or a high-intensity industrial environment (e.g., Oil & Gas, FMCG).
• Strong understanding of health informatics, hospital operations, and advanced diagnostic equipment.
• Proven experience navigating the socio-political and logistical landscape of South-South Nigeria.

Essential Skills

• Crisis and emergency management
• Strategic negotiation with vendors and international partners
• Process improvement and operational efficiency (Lean Six Sigma knowledge is an advantage)
• Strong leadership and cross-functional coordination skills

Compensation & Benefits

• Competitive executive salary package (Expat or high-level national scale)
• Car and driver, furnished executive housing, and applicable security/hardship allowances
• Performance-based bonuses linked to uptime, patient satisfaction, and profitability
• Opportunities for international exposure and training in hospital management best practices