Chief Operating Officer at Synlab

To ensure strategic operational deliverables are met within the entire business area

JOB DESCRIPTION

General

• To co-ordinate departmental activities in accordance with company policies, procedures and standards. ISO Standards
• Coordinate departmental activities and shifts to ensure staff efficiency is at optimum
• Reduce running costs and enhance profitability of SYNLAB Nigeria operations
• Monitoring of stock usage (laboratory and general) to ensure minimal wastage
• Ensure equipment’s are maintained and are working effectively and efficiently
• Optimize Service levels
• Increase number of tests - Identifying new tests that can be carried out by our Laboratory
• To ensure human resources to revenue ratio is maintained within the agreed target
• Ensure staff are customer focused
• Coordinate clinical enquiries of Doctors with Pathologist
• Communicate effectively with Pathologists, Doctors, and other Clients.
• To ensure routine and preventive equipment maintenance are done as at when due.
• Domesticate High Volume Send Away Tests
• To ensure maintenance and continual improvement on ISO 15189 requirements (Processes)
• To ensure Total Quality Management (TQM) for all assigned locations Best Practice Adherence & SOP Benchmark
• Leverage Technology to improve customer experience, TAT, Excellent Service and Deliver Brand Promise
• Effectively management of day - to – day operations
• To ensure cost of sales to revenue ratio is maintained within the agreed target
• To ensure that the patient number targets are met (Financials)
• To ensure operational expenses to revenue ratio is maintained within the agreed target
• Develop and implement strategies for improving performance – TAT and quality systems in the Laboratory, Front Office and Technical Development
• Monitoring and management of send-aways as well as all shipping batches to partnering labs
• Review/ develop departmental SOPs
• Conducting internal audits to ensure that duties performed are in accordance with ISO standards
• Responsible for ensuring appropriate corrective actions are taken to address non-conformance/ incidence issues
• Ensure Accreditation of the laboratory services
• To implement systems and strategies to enable growth in revenue/patient numbers
• To maintain quality service by establishing and enforcing organization standards across different Operational units.
• To continuously improve the Infrastructure and provide better service delivery to all clientele
• To provide monthly report to Management on all infrastructure and incidences

QUALIFICATION

• Degree, professional qualification or equivalent
• Significant additional role related and personal development training commensurate with a very senior management post.
• 10 years’ experience in a Senior Managerial role

KNOWLEDGE, SKILL AND EXPERIENCE

• Strong project management skills.
• Strong analytical and problem-solving skills.
• Strategic outlook and a natural marketing ability.
• Excellent motivational and leadership skills to inspire performance.
• Extensive experience in an operational leadership role within the healthcare environment working at board level or high performance at the level below board.
• Experience of successfully leading and managing a diverse team.
• Proven performance management of services and delivery of targets within agreed timescales
• Experience of leading planning cycles from concept to delivery.
• Experience of working collaboratively and in partnership with other organizations, with demonstrable experience of delivery across organizational boundaries.
• Demonstrable experience of leading and effectively managing change in large complex environments and of delivering culture shift.
• Demonstrate thorough knowledge of the Pathology industry particularly in relation to service delivery.
• Strong business acumen, ability to assess opportunities for innovation, revenue generation, partnership, and enhanced care
• Significant and demonstrable evidence of rigorous financial management/control experience and ability to contribute to SYNLAB’s cost reduction strategy.