Chief of Staff / Strategic Operations Director at Balmoral Group

Role Summary

• We are seeking a highly strategic, proactive, and execution-driven Chief of Staff / Strategic Operations Director to partner with the CEO in driving business priorities, operational excellence, and organizational growth.
• The ideal candidate will have strong experience in the events, hospitality, or entertainment industry and the ability to thrive in a fast-paced, dynamic environment.

Core Responsibilities

• Serve as the CEO's trusted partner, force multiplier, and strategic advisor.
• Drive the CEO's strategic priorities by coordinating planning, meeting preparation, follow-ups, and accountability.
• Lead cross-functional execution to ensure decisions are translated into measurable outcomes.
• Manage high-impact strategic initiatives and special projects across the organization.
• Protect and optimize the CEO's time by prioritizing critical business activities.
• Coordinate with business units to ensure seamless execution of projects, events, and operational priorities.
• Prepare executive reports, presentations, and briefing materials to support decision-making.

Ideal Candidate Profile

• Bachelor's Degree in Business Administration, Management, or a related field.
• Proven experience supporting a CEO or senior executive in a Chief of Staff, Strategic Operations, or Executive Support capacity.
• Experience in the events, hospitality, entertainment, or lifestyle industry is strongly preferred.
• Exceptional strategic thinking with the ability to translate vision into execution.
• Highly organized with excellent project management and stakeholder management skills.
• Outstanding written and verbal communication skills.
• Comfortable challenging ideas, influencing senior leadership, and driving accountability.
• Thrives in a fast-paced, high-pressure environment with shifting priorities and ambiguity.
• Demonstrates sound business judgment, discretion, and a strong bias for action.