Channel Support Associate at Intelligent Innovations Limited

Responsibilities

• Uploading posts with appropriate captions
• Researching hashtags that are appropriate
• Trends related to the niche of your brand/organization
• Developing content / framework of posts to be uploaded for the foreseeable future.
• Replying to comments or providing the correct outlet for customers or your in-house team to respond for any customer grievances/reports
• Perform research on current benchmark trends and audience preferences
• Design and implement social media strategy to align with business goals.
• Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)
• Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency
• Communicate with followers, respond to queries in a timely manner and monitor customer reviews
• Oversee social media accounts design (e.g. Facebook timeline cover, profile pictures and blog layout)
• Suggest and implement new features to develop brand awareness, like promotions and competitions.
• Stay up-to-date with current technologies and trends in social media, design tools and applications

Requirements and Skills

• Bachelor's Degree or equivalent. Candidate awaiting NYSC or current serving are encouraged to apply.
• Experience in content management
• Good copywriting skill
• Ability to deliver creative content (text, image and video)
• Knowledge of online marketing channel
• Excellent communication skills
• Analytical and multitasking skills.