Change Management Specialist at Alfred & Victoria Associates

Job summary

• A Change Management Specialist facilitates smooth transitions by managing the human impact of organizational changes, including new technologies, processes, or business models. 
• They ensure successful adoption by planning, communicating, and training, while also addressing resistance and measuring progress.

Job Responsibilities

• Develop and implement change management strategies and plans to support the adoption and utilization of new processes, systems, and technologies.
• Facilitating the transition to new digital channels, platforms, or products.
• Conduct impact assessments to identify potential risks and challenges associated with change initiatives.
• Helping the organization adapt to new financial regulations and compliance requirements.
• Create and execute communication plans to effectively communicate changes to stakeholders and ensure a smooth transition.
• Managing the transition to new business models, such as peer-to-peer lending or digital currency adoption.
• Develop and implement a change management plan for the rollout of a new payment processing platform.
• Provide guidance and coaching to leaders and teams to support them in adapting to change and overcoming resistance.
• Design and deliver training programs for employees on the new platform's features and functionalities.
• Collaborate with cross-functional teams to identify and address barriers to change and develop solutions to mitigate risks.
• Monitor and evaluate the effectiveness of change initiatives, making adjustments as needed to ensure desired outcomes are achieved.
• Develop training materials and deliver training sessions to equip employees with the necessary skills and knowledge to embrace change.
• Foster a culture of continuous improvement and innovation by promoting change readiness and agility across the organization.

Requirements

• Bachelor's Degree in a relevant field.
• 5+ years of experience in change management or a related role, preferably within the industry.
• Strong understanding of change management principles, methodologies, and best practices.
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
• Proven ability to develop and execute change management plans that drive successful adoption and utilization of new initiatives.
• Strong analytical and problem-solving skills, with the ability to identify and address barriers to change and develop appropriate solutions.
• Ability to work collaboratively with cross-functional teams and build strong relationships.
• Certifications in change management (e.g., Prosci, ACMP) are highly desired.