Carrier Relations Director - Africa at Vonage

Why this Role Matters

• The Global Carrier Messaging team, which sits within the Vonage API sales organisation, is responsible for driving the revenue and margin growth of the International Messaging & Voice business.
• The team supports one of the fastest growing CPaaS companies in the market, directly managing our OTT and wholesale customer base, whilst working closely with our Carrier and Enterprise sales teams to develop and implement regional strategy plans. 
• As a high-growth team delivering over 100% growth in the last two years, expansion is needed to ensure continued success. We are seeking to recruit an experienced Carrier Relations Manager (France and Francophone EMEA) to join the team. This person will ensure we have the best network connectivity to drive our customers’ success.
• This hands-on role enables Vonage to deliver the high levels of quality and breadth of service our customers expect.

What You'll Do

• Create, own, and lead the strategy and plan for the African region to ensure Vonage has the best connectivity products and services to meet our customers needs.
• Collaborate with the local sales, operations and product teams to fully understand the market requirements.
• Build new connectivity with Carriers and Partners across Voice, Messaging and other network services.
• Coordinate with internal teams to ensure requests from customers and the business are processed and delivered end-to-end.
• Build and maintain strategic relationships with key Carrier partners
• Position Vonage as the partner to work within the Carrier community through industry engagement, thought leadership and partnership .
• Provide effective communication around team KPIs and performance both upwards to the Senior Leadership Team and to the wider organization
• Negotiate effectively with carriers and partners to allow Vonage to offer our customers competitive pricing and a great service.
• Define customer support standards with carriers and partners, including a robust escalation process.
• Be the go-to person for your markets.

What You'll Bring

• Strong technical, commercial and operational understanding of Voice, Messaging and the rest of the IPX suite.
• Confident to communicate at all levels, including as at local conferences on behalf of Vonage.
• Strong local knowledge of how the market is regulated, operated and managed
• Determined, self starter and analytical with excellent communication skills.
• Experience working with Carriers Globally.
• Fluent English written and spoken skills.
• Other regional languages are desirable. 

What's In it For You

• In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.