Cards, Ebanking & Allied Systems Control Officer at Ecobank Nigeria

Job Purpose

• To ensure customer’s cards are produced and delivered within the agreed SLA 
• To ensure that customer cards requests are processed, produced and delivered to the requesting branches in a timely manner 
• To provide efficient support services to internal and external customers which include Branches, product units, contact center and customers 
• To ensure an error free transaction processing

KEY RESPONSIBILITIES

• Ensure cards are received from perso bureau within the agreed SLA 
• Check correctness & quality of cards received against the list of cards sent for personalization 
• Prepare memo/schedule, cross check, batch and package CARDS for onward delivery to the branch 
• Dispatch Lagos cards to the mail room & upcountry via DHL (Wednesday & Friday) within cutoff time for onward delivery to the branches same day 
• Electronic card dispatch on the card module 
• Filing of documents; delivery note from perso bureau, dispatch memo 
• To ensure that cards sent for personalization are received from the perso bureau in a timely manner 
• To ensure that cards are properly cross checked, batched, registered and dispatched to requesting branches within the agreed SLA. 
• Dispatch CARDs electronically via the card module