Call Center Representative at International Health Management Services Limited

Job Summary

• We are seeking qualified and experienced Registered Nurses to join our Call Center team as Call Center Representatives.
• The ideal candidates will provide professional medical support, respond to client enquiries, and ensure excellent service delivery to our enrollees via phone and digital channels.

Key Responsibilities

• Respond to inbound and outbound calls from enrollees, providers, and stakeholders
• Provide basic medical guidance and health-related information in line with IHMS protocols
• Assist the Customer Support team in handling patient inquiries, guiding them on healthcare services, and ensuring prompt issue resolution.
• Support the Providers Management team in coordinating with hospitals, clinics, and healthcare providers to ensure seamless service delivery.
• Work with the Claims Department to review and process medical claims in line with company policies.
• Maintain accurate records and documentation for customer interactions, provider engagements, and claims processing.

Requirements

• Bachelor’s Degree (B.Sc.) or Diploma in Nursing from a recognized institution.
• 0-1 year post-qualification experience (call center or HMO experience is an added advantage)
• Must have completed or be awaiting Nursing & Midwifery Council of Nigeria (NMCN) licensing.
• Strong passion for healthcare services and administration.
• Willingness to learn and work in a fast-paced corporate healthcare environment.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to multitask and work collaboratively with different teams.