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  • Posted: Feb 12, 2026
    Deadline: Not specified
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  • IHMS is a national Health Maintenance Organization (HMO) established in 2001 to provide Social Health Insurance cover to individuals and groups under the National Health Insurance scheme and private health insurance services to interested individuals and groups. It is owned by medical practitioners and Institutional investors. We are accredited by the Na...
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    Call Center Representative

    Job Summary

    • We are seeking qualified and experienced Registered Nurses to join our Call Center team as Call Center Representatives.
    • The ideal candidates will provide professional medical support, respond to client enquiries, and ensure excellent service delivery to our enrollees via phone and digital channels.

    Key Responsibilities

    • Respond to inbound and outbound calls from enrollees, providers, and stakeholders
    • Provide basic medical guidance and health-related information in line with IHMS protocols
    • Assist the Customer Support team in handling patient inquiries, guiding them on healthcare services, and ensuring prompt issue resolution.
    • Support the Providers Management team in coordinating with hospitals, clinics, and healthcare providers to ensure seamless service delivery.
    • Work with the Claims Department to review and process medical claims in line with company policies.
    • Maintain accurate records and documentation for customer interactions, provider engagements, and claims processing.

    Requirements

    • Bachelor’s Degree (B.Sc.) or Diploma in Nursing from a recognized institution.
    • 0-1 year post-qualification experience (call center or HMO experience is an added advantage)
    • Must have completed or be awaiting Nursing & Midwifery Council of Nigeria (NMCN) licensing.
    • Strong passion for healthcare services and administration.
    • Willingness to learn and work in a fast-paced corporate healthcare environment.
    • Excellent communication, problem-solving, and interpersonal skills.
    • Ability to multitask and work collaboratively with different teams.

    go to method of application »

    Provider Manager - Nurse

    About the Role

    • We are seeking a dedicated and experienced Nurseto join our dynamic team.
    • The ideal candidate will have a strong background in provider network management and will collaborate closely with our Claims Department and Call Center teams to ensure seamless healthcare service delivery and provider coordination.

    Key Responsibilities

    • Manage and maintain relationships with healthcare providers in the network.
    • Monitor provider performance and ensure compliance with healthcare standards and regulatory requirements.
    • Work closely with the Claims Department to review and validate medical claims.
    • Support the Call Center team in resolving provider-related inquiries and complaints.
    • Ensure adherence to healthcare regulations and internal policy guidelines.
    • Participate in the onboarding and credentialing of new providers.

    Requirements

    • Interested candidates should possess a Bachelor's Degree with 2-5 years experience.
    • Strong knowledge of healthcare regulations, policies, and clinical best practices.
    • Excellent communication and interpersonal skills.
    • Strong analytical and problem-solving abilities.
    • Ability to work collaboratively across departments.

    Method of Application

    Interested and qualifiedcandidates should send their CV to: careers@ihmsnigeria.com

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