Jobs at International Health Management Services Limited

Job Summary

• We are seeking qualified and experienced Registered Nurses to join our Call Center team as Call Center Representatives.
• The ideal candidates will provide professional medical support, respond to client enquiries, and ensure excellent service delivery to our enrollees via phone and digital channels.

Key Responsibilities

• Respond to inbound and outbound calls from enrollees, providers, and stakeholders
• Provide basic medical guidance and health-related information in line with IHMS protocols
• Assist the Customer Support team in handling patient inquiries, guiding them on healthcare services, and ensuring prompt issue resolution.
• Support the Providers Management team in coordinating with hospitals, clinics, and healthcare providers to ensure seamless service delivery.
• Work with the Claims Department to review and process medical claims in line with company policies.
• Maintain accurate records and documentation for customer interactions, provider engagements, and claims processing.

Requirements

• Bachelor’s Degree (B.Sc.) or Diploma in Nursing from a recognized institution.
• 0-1 year post-qualification experience (call center or HMO experience is an added advantage)
• Must have completed or be awaiting Nursing & Midwifery Council of Nigeria (NMCN) licensing.
• Strong passion for healthcare services and administration.
• Willingness to learn and work in a fast-paced corporate healthcare environment.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to multitask and work collaboratively with different teams.

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About the Role

• We are seeking a dedicated and experienced Nurseto join our dynamic team.
• The ideal candidate will have a strong background in provider network management and will collaborate closely with our Claims Department and Call Center teams to ensure seamless healthcare service delivery and provider coordination.

Key Responsibilities

• Manage and maintain relationships with healthcare providers in the network.
• Monitor provider performance and ensure compliance with healthcare standards and regulatory requirements.
• Work closely with the Claims Department to review and validate medical claims.
• Support the Call Center team in resolving provider-related inquiries and complaints.
• Ensure adherence to healthcare regulations and internal policy guidelines.
• Participate in the onboarding and credentialing of new providers.

Requirements

• Interested candidates should possess a Bachelor's Degree with 2-5 years experience.
• Strong knowledge of healthcare regulations, policies, and clinical best practices.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work collaboratively across departments.