Business Manager - Oncology/Haematology at Deloitte

Job Purpose

The Business Manager - Oncology/Haematology is responsible for providing comprehensive administrative support to the Oncology/Haematology Department. The Business Administrator ensures smooth and efficient operations by managing administrative tasks, coordinating schedules, maintaining accurate records, and providing excellent customer service to patients, physicians, and staff. This position requires strong organizational skills, attention to detail, and the ability to work independently and as part of a team.

Core Responsibilities

Patient Administration

• Schedule and manage patient appointments, including consultations, procedures, and follow-up visits.
• Register patients and gather necessary demographic and insurance information.
• Verify patient insurance coverage and obtain authorizations for procedures.
• Maintain accurate patient records and medical charts.
• Assist patients with billing and insurance inquiries.

Physician Support

• Provide administrative support to physicians, including managing schedules, preparing for appointments, and handling correspondence.
• Assist physicians with research projects and presentations.
• Coordinate referrals and consultations with other specialists.
• Maintain inventory of medical supplies and equipment.
• Assist with the preparation and maintenance of patient records.

Department Operations

• Manage departmental calendars and schedules.
• Coordinate meetings, conferences, and training sessions.
• Maintain office supplies and equipment.
• Handle incoming and outgoing mail and correspondence.
• Assist with the preparation of reports and presentations.

Qualifications

Educational Requirements

• Bachelor’s degree in healthcare administration or a related field is an added advantage.

Professional Requirements

• Training/Certification as a Medical Assistant or a similar credential is preferred.

Experience Requirements

• Minimum of 1 year experience in a healthcare setting, preferably in a physician's office or hospital environment.

Knowledge Requirements

• Knowledge of medical terminology and medical office procedures.
• Knowledge of relevant healthcare laws and regulations.
• Knowledge of insurance procedures and billing practices.
• Familiarity with various types of medical equipment and supplies.
• Understanding of basic medical office protocols.

Skill Requirements

• Excellent written and verbal communication skills, including active listening and interpersonal skills.
• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.
• Excellent interpersonal skills with the ability to interact effectively with patients, physicians, and other stakeholders.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and electronic health record (EHR) systems.
• Strong customer service orientation with the ability to resolve patient concerns effectively.

Personal Abilities

• Ability to empathize with patients and their families.
• Shares the AMCE’s vision.
• Meticulous attention to detail in all aspects of patient care.
• Ability to manage stress and work under pressure.
• Ability to adapt to changing circumstances and unexpected challenges.
• Commitment to continuous learning and professional development.
• Proactive and results-oriented approach to work.
• Strong teamwork and collaboration skills.
• Strong problem-solving and decision-making skills.
• High level of attention to detail and accuracy.
• Maintain the confidentiality of patient information at all times.