Business Development & Customer Service Officer at 247Foods.ng

Job Description

• We are looking for a dynamic Individual who is willing and ready to help deliver a happy customer experience and support our sales team in understanding how to prioritize customer preferences in the company’s marketing strategy.
• He or she would be responsible for customer management and generate sales through customer engagement
• Also, we require a calm personality, with the ability to stay calm under immense pressure.

Responsibilities

• Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services
• Help to develop new markets along locations, and customer demography.
• Interface with existing customer database to see how to improve customer experience and sales
• Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer
• Train new staff on customer service techniques and skills
• Receive and responding to customer service inquiries
• Promote company’s product and services
• Identify needs/wants of customers
• Make available product brochures and regular communications to customers
• Update details for personal and business clients, such as name and address details
• Provide pricing and delivery information to customers
• Educate customers on deals and promotions the company is offering
• Attend to enquiries and resolve complaints through phone, email, or social media
• Reach out to customers via phone call
• Assist with placement of orders, refunds, or necessary exchanges
• Provide advice on company information
• Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept
• Utilize computer technology to handle high call volumes
• Regularly compile reports and submit to the management on overall customer enquiries & general sales.
• Implement changes in renewals or company policies on customer service, marketing and sales.

Requirements

• Minimum of HND / B.Sc
• 5+ years of sales or customer service experience.
• Excellent customer service and sales skills.
• Strong verbal and written communicator.
• Excellent phone and presentation skills.
• Proficiency in Microsoft Office, CRM, and sales software programs.
• Good negotiation, sales closing and problem-solving skills.