Jobs at Moniepoint Inc.

Job Purpose

Supports the execution of Moniepoint’s Talent & Performance strategy by helping to operationalise career frameworks, development planning, performance reviews, and internal mobility.
This is a hands-on role that partners closely with People Business Partners, team leads, and the wider People team to embed scalable, practical talent practices.

Key Responsibilities

• Maintain and continuously improve job rubrics and career progression frameworks
• Support the rollout and tracking of development plans, learning tracks, and growth conversations across teams
• Coordinate the quarterly performance review process, including reminders, data gathering, and feedback documentation
• Analyse feedback, review data, and surface trends or insights to the Head of Talent & Performance Management
• Respond to questions and support managers and HRBPs with tools and resources
• Support the implementation of Lattice’s features and other systems used in performance or development workflows
• Help document, test, and improve talent processes with a mindset of continuous improvement
• Support the execution of employee listening initiatives, including surveys, feedback channels, and insight reporting, to help identify employee needs and improve the overall employee experience

Qualifications

• 3–4 years of experience in HR, People Ops, Talent Management, or Learning & Development
• Proven experience building performance frameworks and career paths
• Background in tech companies and fast-growth environments
• Experience leading cross-functional talent initiatives

Preferred Qualifications

• Experience in a scale-up or startup environment
• Exposure to performance management cycles, career frameworks, or internal mobility programs
• Familiarity with platforms like Lattice, CultureAmp, BambooHR, or similar tools

About You

• You’re energised by clean processes, structured templates, and organised systems — but you’re flexible enough to adapt as we grow
• You communicate clearly, follow through, and keep things tidy and well-documented
• You’re a self-starter — proactive, reliable, and able to get things moving without waiting for perfect instructions
• You ask questions, seek clarity, and don’t settle for “I guess that’s how it’s done”
• You care about doing things well and fairly, not just checking boxes

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Role Overview

We are seeking a diligent and ethically grounded professional to serve as a key link between our risk oversight framework and field operations. This role is responsible for proactively identifying and investigating cases of misconduct—among Business Relationship Managers (BRMs), reviewing their performance data, and ensuring alignment with internal control standards.

This is a hands-on role that requires a strong presence in the field, critical thinking, and the ability to distill field observations into actionable risk insights.

Key Responsibilities

Investigations & Field Monitoring

• Lead targeted investigations into suspected misconduct including double-dealing, agent impersonation, unauthorized onboarding, and unethical field behavior.
• Conduct unannounced field inspections and validation exercises to verify BRM claims, agent status, and compliance with policies.
• Interview field stakeholders (agents, merchants, supervisors) to gather intelligence and document findings in a structured, objective format.

Risk-Based Data Review

• Analyze BRM activity reports and operational metrics to detect irregularities, risk exposures, or behavioral red flags.
• Correlate field data with internal dashboards and reporting systems to ensure integrity, accuracy, and completeness.
• Flag suspicious trends for escalation and further review by Risk, Compliance, or Internal Audit teams.

Internal Control Testing

• Assess the effectiveness of controls guiding BRM activities and agent lifecycle processes (recruitment, management, offboarding).
• Recommend enhancements to close control gaps, prevent repeat incidents, and support sustainable field governance.
• Collaborate with process owners to roll out improved monitoring tools and corrective measures.

Reporting & Escalation

• Prepare concise, evidence-backed investigation reports, highlighting the root cause, impact, and recommended action steps.
• Maintain secure logs of field engagements, complaint resolutions, and closed investigations.
• Contribute to quarterly risk dashboards and field control assessments for management and board reporting.

Stakeholder Liaison

• Serve as the first line contact for risk-related concerns from regional leads, area managers, and frontline employees.
• Build trust with BRMs while maintaining professional distance to ensure objectivity and ethical independence.
• Provide risk insights to performance, disciplinary, or compliance processes where applicable.

Candidate Profile

Qualifications

• Bachelor’s degree in Risk Management, Internal Control, Business Administration, Finance, Criminology, or a related field.
• Minimum 3 years of experience in internal control, field audit, risk monitoring, or investigative roles within financial services, fintech, or agent networks.

Skills and Attributes

• Strong investigative mindset with excellent analytical and problem-solving skills.
• High integrity, discretion, and professionalism in managing sensitive information.
• Field experience and comfort working with informal environments and diverse stakeholders.
• Proficiency in Excel and/or basic analytics tools (Power BI, Tableau, or similar platforms is a plus).
• Excellent report writing and verbal communication skills.
• Must reside in Onitsha, Anambra

Preferred Experience

• Prior exposure to agent banking, POS distribution networks, or BRM performance frameworks.
• Experience managing whistleblowing complaints or conducting workplace misconduct investigations.
• Familiarity with regulatory requirements around internal control, risk management, and field operations.
• Ability to speak Hausa, Igbo or Yoruba