Business Applications Manager at Lagoon Hospitals

Job Summary:

• Ensure efficient deployment, maintenance and support of business applications; evaluate and identify opportunities and solutions to enhance organizational efficiency; provide technical expertise and support; drive innovation and process efficiency in applications management; serve as thought leader in application management and optimized function.

Key Duties/Responsibilities

• Manage and maintain hospital information systems (HIS), including but not limited to Electronic Health Records (EHR), Clinical Information Systems (CIS), financial ERP and other core business applications, ensuring optimal performance and user satisfaction.
• Lead the planning, implementation, and integration of new application interfaces to ensure seamless integration with existing hospital systems and workflows.
• Coordinate with third-party vendors for software procurement, maintenance, and support, ensuring contractual obligations are met and that applications are up to date. 
• Support User Training and Support team to develop and deliver training programs for hospital staff to effectively use IT applications.
• Provide ongoing technical support and troubleshoot issues related to application functionality.
• Work closely with cross functional teams including clinical, technical and administrative teams to understand business needs, collect feedback, and identify opportunities for system enhancements.
• Manage the timely resolution of application-related incidents, by internal team or vendors, to ensure resolution withing defined service level agreements (SLAs).
• Assist in the development and management of the IT applications budget, including but not limited to resource allocation for new projects, software upgrades, and ongoing maintenance.
• Actively seek to remain informed on advancements in healthcare IT and technology and serve as thought leader in the organization.
• Deliver cohesive, accurate, executive-level reports as required.

Job Specifications:

Education Qualification: 

• Minimum of BSc in computer science or information technology from reputable Academic Institution, Masters is an add advantage.

Professional Qualification: 

• MCSE, OCP, CITP, MCSA, ITILv3 and Information Security Certification Tracks.

Experience (Dimension & No of years):   

• 8+ years of experience in ERP/Enterprise Application systems, analysis and design.
• 3-5 years managerial experience. 
• Prior experience working in or with healthcare facilities (e.g., hospitals, clinics, or pharmaceutical organizations). 
• Hands-on experience in database administration and strong SQL based programming and reporting development, including data modeling methodologies.