Bus Terminal Manager at Outsource Company

Responsible for planning, organizing, directing, and managing the operations of the station. Directs every transport activity within the station. Ensures compliance with  safety standards, governmental and industry regulations, company policies and other  best  practice  measures.  Manages  correspondence  with  all  stakeholders  including  customers and transport authorities. 

ESSENTIAL JOB FUNCTIONS

• Sets up operational parameters and modalities for both passenger and cargo 
• Delivers high level of Customer service and ensures every station staff imbibes the culture of excellent customer service,
• Collates and effectively use data on customer behavior, pattern, trend etc to make informed customer developmental decisionsDevelops and implement transportation policies,
•  Liaises with and maintains excellent working relationships with transport authorities (LASTMA, VIO, FRSC, Police etc.),
• Investigates and resolves customer complaints and challenges,
•  Develop and implement plans that would impact the company’s bottom line, 
• Develops various productivity processes and closely monitors, analyzes and reports result of fleet operational excellence,
• Manages and drives day-to-day process flow of all fleet operations with focus on excellent execution of Standard Operating procedures to ensure growth through customer satisfaction,
• Designs and implements journey management plans,
• Constantly reviews road conditions to enhance effective 
• Conducts regular safety audits on fleets,
• Directs and manages the preventive, routine maintenance and corrective  repairs of the fleet to avoid business disruption,
• Ensures availability of vehicles needed for operations and keep vehicle downtime at less than 5% efficiency rate,
•  Keeps abreast of government regulations as it relates to the transport sector, 
• Conveys rules, directives and methods to all station personnel,
•  Monitors the general operations of the station staff to make sure that their operations are in compliance with guidelines, safety measures,

Requirement

Minimum of Bachelor’s degree in  Transportation and Logistics Management,  Business Management, Supply Chain  Management or any related field from a  reputable university;
Master’s degree or professional  qualification in Transport and Logistics  Management, Business Management,  Supply Chain Management or any related  field will be an added advantage