Role Summary
The Branch Supervisor is responsible for the effective management of all branch operations, including overseeing the daily activities of the Front Office Staff, Servicing & Technical Teams, and other support staff within the branch. This role ensures smooth operations, optimizes service quality, drives sales, and ensures the overall success and profitability of the branch.
Monthly Compensation (Fixed Pay)
| Component |
Amount (₦) |
Notes |
| Gross Monthly Salary |
250,000 – 300,000 |
Based on experience & performance |
| Pay Structure |
Consolidated / Split (Basic + Allowances) |
As per company policy |
Incentives (Quarterly – Performance Linked)
| Criteria |
Basis |
Payout |
| Sales Achievement |
Monthly targets consolidated quarterly |
Variable |
| Branch Profitability |
Margin & expense control |
Variable |
| Operational Compliance |
Stock, audit, SOP adherence |
Variable |
| Customer Satisfaction |
Complaint resolution, repeat sales |
Variable |
Quarterly incentives calculated based on cumulative monthly performance, subject to company reviews
Statutory & Insurance Benefits
| Benefit |
Coverage |
| Pension Fund (PF) |
As per statutory requirement |
| NSITF |
As applicable |
| Workmen Compensation Insurance |
Covered |
| Leave Entitlements |
As per company policy |
Tools & Work Support
| Facility |
Details |
| CUG SIM |
Official CUG line provided |
| Official Communication Support |
As per company policy |
Annual & Long-Term Benefits
| Benefit |
Details |
| Annual Increment |
Performance-based |
| Performance Review |
Annual appraisal cycle |
| Career Growth |
Opportunity to grow into Area / Regional roles |
Experience & Industry Requirements
- Total Experience Minimum 5 years – Maximum 10 years
- Industry Background Automobile Industry / Automobile Service Industry / Tyre & Lubricant Industry (Mandatory)
- Branch Handling Experience Preferred
- Location Exposure Lagos / Metro market preferred
KEY RESPONSIBILITIES & DUTIES
- Branch Operations Management Overall control of daily branch operations. Supervise Front Office (billing, invoicing, indoor sales, reception) and Technical Teams (wheel alignment, tyre fitting/repair, service bays). Ensure strict SOP adherence and operational discipline. 25%
- Sales & Revenue Growth Drive sales of tyres, lubricants, batteries, and accessories. Achieve branch targets, execute promotions, track performance, and develop new business opportunities. 20%
- Customer Service & Escalation Handle customer complaints and escalations. Monitor feedback and implement service improvements to ensure high customer satisfaction. 15%
- Inventory & Stock Management Coordinate stock replenishment with central warehouse. Ensure accurate stock records, movements, and controls through Store/Warehouse Supervisor. 10%
- Administrative Control Manage branch administration, petty cash, documentation, reporting, and statutory compliance. Coordinate with HR & Admin on manpower and performance. 5%
- SOP Compliance & ERP Management Ensure adherence to SOPs across sales and service. Ensure all transactions are properly captured in ERP/CRM systems. 5%
- Team Management & Development Lead, train, and develop Front Office, Technical, Warehouse, and Support staff. Conduct performance reviews and implement improvement plans. 5%
- Cashflow & Financial Control Monitor daily cashflow, control expenses, ensure budget adherence, and coordinate with Finance for accurate reporting. 5%
- Local Liaison & Stakeholder Management Liaise with local authorities, vendors, banks, security agencies, and service providers to ensure smooth branch operations. 5%
- Facility & Asset Management Ensure cleanliness, safety, security, and upkeep of branch premises, equipment, tools, and machinery. 5%
QUALIFICATIONS & EXPERIENCE
- Education HND / Bachelor’s Degree in Business Administration, Operations, or related field MBA / Master’s Degree
- Technical Exposure Knowledge of automotive products & services Certifications in tyres, batteries, lubricants, solar panels, UPS/inverters
- Experience 5–8 years in supervisory/branch roles Strong ERP/CRM, inventory & financial systems exposure
- 3–5 years in automobile / tyre / lubricant / battery / service industry Central warehouse coordination experience
- People Management Proven team leadership and branch handling Multi-function team management experience
SKILLS & COMPETENCIES
- Leadership Strong people management, coaching, and decision-making skills
- Communication Clear verbal and written communication in English
- Systems Proficient in MS Office, ERP/CRM, inventory and accounting tools
- Operations Strong SOP adherence, process control, and service discipline
- Analysis Good analytical, problem-solving, and planning ability
Multitasking Ability to manage multiple priorities under pressure
PERSONAL ATTRIBUTES
- Result Orientation Target-driven with ownership mindset
- Integrity High ethical standards and professionalism
- Pressure Handling Calm and effective under operational pressure
- Adaptability Able to manage change and lead teams through challenges
- Stakeholder Handling Comfortable dealing with customers, vendors, and authorities
Note: Only shortlisted candidates will be contacted for an interview.
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