Boutique Manager at Ashluxury Limited

Job Details

• The Boutique Manager leads the team to provide exceptional experiences for all clients by achieving or exceeding the boutiques sales goals.
• The Boutique Manager motivates the team to cultivate each client encounter into an ongoing, trusting relationship that will continue to drive the Ashluxury short/Long term plan.

Key Responsibilities
Lead business development for the boutique by creating and developing relationships through all client interactions:

• Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
• Partner with Management Team to develop effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities
• Develop and execute the boutique client development vision via the Boutique Commercial Action Plan
• Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and boutique visitors
• Drive sales and care service team to consistently achieve or exceed sales targets and KPI’s

Strategize and develop networking activities for the boutique team:

• Develop and execute strategic events to enhance the client experience in and out of the boutique

Partner with corporate partners to ensure boutique success:

• Along with Management Team—determine, communicate and monitor individual and team KPI’s to further success
• Strategize with all Corporate Departments (i.e. Retail, merchandising, marketing, etc.) to effectively communicate key messages, business opportunities, and needs
• Lead and delegate boutique projects to Management Team as needed (daily/weekly/monthly/yearly inventories, audit preparation, etc.)
• Lead Management Team to ensure fluidity of operations and support boutique management with boutique controllable operating expenses: monitoring, analysis and action plan recommendations in order to optimize controllable costs

Team Development and Management:

• Motivate and support the Boutique staff
• Lead Boutique Management and corporate partners (Retail Coaches and L&D) in order to elaborate and implement the coaching and training plan
• Partner with Management Team the performance management process through regularly scheduled individual meetings including biannual performance review
• Communicate strategic brand initiatives by regularly conducting team meetings
• Ensuring that staff is aware of Ashluxury strategies, boutique targets, & client experience best practices
• Educate and inspire boutique team with Ashluxury knowledge, local/global competitive landscape, and industry news
• Perform administrative tasks including but not limited to commission accuracy check

Prestige Business Development:

• Strategize outreach to local prestige market
• Cultivate Prestige Partnerships to increase prestige sales within the boutique
• Develop and implement a strategy to promote prestige sales

Be an Ashluxury Ambassador:

• Uphold the Ashluxury standards with ability to project an approachable and professional image in personal appearance, manner, and demeanor
• Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone.

Your Profile
Education:

• Bachelor’s degree in a Business related field is a plus
• Additional language skills are a plus

Required Experience:

• 7 to 10 years of management, especially in luxury retail or hospitality
• Required experience in managing direct reports

Technical Skills / Abilities:

• Must be available to work retail hours (including weekends), travel for trainings, client events, etc. as needed
• Previous experience with retail software is preferred