Birth Services Officer Team Lead at Aspom Travel Agency

Job Summary:

As the Birth Service Team Lead in our travel agency, you will be responsible for overseeing and managing all aspects of our birth services, catering to expectant parents who wish to travel during their pregnancy. You will ensure that our clients receive exceptional service and have a safe and comfortable travel experience throughout their pregnancy. This role requires strong organizational and communication skills, as well as in-depth knowledge of pregnancy-related travel guidelines and regulations.

Responsibilities:

• Develop and implement strategies to market and promote our birth services to expectant parents.
• Coordinate with various departments within the agency to ensure seamless integration of birth services into existing travel packages.
• Provide expert guidance and advice to expectant parents regarding travel during pregnancy, including destination selection, flight booking, accommodation, and local healthcare facilities.
• Stay up-to-date with industry trends, guidelines, and regulations related to pregnancy and travel to ensure compliance and provide accurate information to clients.
• Liaise with airlines, hotels, and other service providers to negotiate and secure favorable rates, amenities, and accommodations for pregnant travelers.
• Handle and resolve customer inquiries, concerns, and complaints related to birth services in a timely and professional manner.
• Collaborate with the sales team to generate leads and convert them into bookings for birth services.
• Develop and maintain strong relationships with healthcare providers, birthing centers, and other relevant organizations to enhance our network and service offerings.
• Train and educate agency staff on pregnancy-related travel guidelines and best practices.
• Monitor client satisfaction levels and implement strategies to improve the overall birth service experience.
• Prepare and analyze regular reports on birth service performance, including bookings, customer feedback, and financial metrics.

Qualifications:

• Bachelor's degree in a relevant field (such as Travel and Tourism, Hospitality Management, or Healthcare Management) or equivalent experience.
• Proven experience in the travel industry, preferably in a managerial or customer service role.
• In-depth knowledge of pregnancy-related travel guidelines, restrictions, and best practices.
• Excellent communication and interpersonal skills to interact effectively with clients, team members, and external partners.
• Strong organizational and time management abilities to handle multiple tasks and prioritize effectively.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with travel booking systems and online travel platforms.
• Exceptional problem-solving skills and the ability to think creatively to address client needs.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
• A customer-centric mindset with a passion for delivering outstanding service.
• Only candidates who resides on the Island are encouraged to apply and will be considered.

NOTE: AGE 30 - 38 years