Bank Teller at Petra Micro Finance Bank Ltd (PMFB)

Location: Yaba - Ebute Metta

Main Job Duties and Responsibilities

• Receive and count working cash at beginning of the shift
• Identify customers, validate and cash checks
• Accept cash and checks for deposit and check the accuracy of the deposit slip
• Process cash withdrawals
• Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks, and exchanging foreign currency
• Perform services for customers such as ordering bank cards and checks
• Receive and verify loan payments, mortgage payments, and utility bill payments
• Record all transactions promptly, accurately, and in compliance with bank procedures
• Balance currency, cash, and checks in the cash drawer at end of each shift
• Answer inquiries regarding checking and savings accounts and other bank-related products
• Attempt to resolve issues and problems with customer's accounts
• Initiate and open new accounts
• Explain, advise on and promote bank products and services to customers
• Identify referral opportunities and make relevant referrals
• Ensure compliance with all internal controls and established policies and procedures

Key Skills and Competencies

• Strong numerical ability
• Good listening and communication skills
• Customer service orientation
• Accuracy and attention to detail
• The ability to make sound decisions. This may include making on the spot decisions regarding customer transactions
• Weighing customer satisfaction issues with the Bank’s exposure to loss or
• fraud and the ability to think through and rationalize decisions.
• This position requires a perceptive person who is capable of relating to individuals at all levels.
• As unique situations present themselves, the incumbent must be sensitive to Bank needs, customer and employee goodwill, and the public image.
• Familiar with retail banking regulations and teller roles and responsibilities relating to each.
• The requirements listed above are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations can be made to enable individuals with disabilities to perform
• the essential functions.
• Interested applicants should be a graduate of the reputable institution, professional qualifications are added advantage.