Assistant Outlet Manager at Hyatt

Req ID: LAG000066

Job Summary

• We are looking for Assistant Outlet Manager to join our pre-opening team at Hyatt Regency Lagos Ikeja.

About the Role

• The Assistant Outlet Manager role at Hyatt focuses on supporting the Outlet Manager in running a restaurant, bar, or café as a profitable, guest‑focused operation.
• The position requires hospitality management experience, strong leadership, and the ability to balance guest satisfaction with financial performance.

Key Responsibilities
Operational Management:

• Assist in managing the outlet as an independent profit Centre.
• Ensure smooth daily operations in line with Hyatt International standards.
• Maintain compliance with brand standards and corporate strategies.

Guest Experience:

• Deliver maximum guest satisfaction through service excellence.
• Handle guest complaints and feedback professionally.
• Ensure consistent quality in food, beverages, and service.

Financial Oversight:

• Help monitor budgets, costs, and revenues.
• Support initiatives to drive sales and profitability.
• Assist in inventory control and cost management.

Team Leadership:

• Supervise and train outlet staff.
• Support scheduling and workforce planning.
• Foster a positive work environment aligned with Hyatt values.

Qualifications

• Education: Degree, Diploma in hospitality / restaurant management.
• Experience: 2–3 years in a similar role, preferably in luxury hotels or large restaurants.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proven track record in revenue growth and cost control.
• In-depth knowledge of food & beverage operations, menu planning, and inventory management.

What We Offer
And we offer a great range of benefits, including:

• Long term career growth opportunities.
• A motivated and connected team.
• 12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts.
• And a company that truly cares.