Assistant Outlet Manager at Allen Professional Services

Job Summary

• The Assistant Outlet Manager plays a key role in overseeing the daily operations of an outlet, ensuring exceptional customer service, maintaining high standards of food quality, and leading a team to achieve business goals.

Key roles and responsibilities

• Oversee the daily operations of the outlet.
• Plan and assign daily workloads to outlet staff.
• Enforce established policies and procedures.
• Establish operational strategies to meet quality and customer service standards.
• Develop marketing strategies to improve sales and profitability.
• Maintain the outlet facility clean and safe.
• Obtain customer feedback and recommend necessary outlet operational changes.
• Schedule orientations and job training for outlet staff.
• Organize regular meetings to discuss outletissues and challenges.
• Analyze and resolve problems in a timely and accurate manner.
• Organize special events and entertainments to attract more customers.
• Address customer queries courteously and ensure customer satisfaction.
• Develop cost-effective operational plans to achieve outlet goals.
• Assist in cash handling activities and develop expense and revenue reports.

Qualifications

• First degree in Food Science & Technology, Catering or related fields.
• Minimum of two(2) years’ relevant work experience in a fast-food services organization.
• Highly experienced in food products and services.
• Sound logistics management, business operations, and financial knowledge.
• Strong managerial skills with a proven track record in delivering targets and efficiencies.
• Fluency in English is essential, with superior oral and written communication skills.