Assistant General Manager at Genesis Group

Job Summary

• We are seeking an experienced Assistant General Managerto support the General Manager in overseeing daily operations, managing staff, and driving service excellence. The AGM will act as a key operational leader, ensuring smooth running of activities, high guest/customer satisfaction, and adherence to company policies and financial targets.

Key Responsibilities

• Support the General Manager in planning, organizing, and supervising daily operations across departments (front office, housekeeping, food & beverage, admin, etc.).
• Assist in budgeting, expense control, and performance monitoring to ensure profitability and operational efficiency.
• Supervise departmental supervisors and staff, conduct performance reviews, and provide coaching and disciplinary support where needed.
• Ensure high standards of service, hygiene, and safety are consistently maintained in line with company and regulatory requirements.
• Handle customer complaints, resolve operational issues promptly, and take on leadership responsibilities in the absence of the General Manager.
• Assist in recruitment, training, and scheduling of staff, and ensure compliance with HR and labour regulations.

Requirements

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field (or equivalent experience).
• Minimum of 4–6 years of progressive experience in operations, hospitality, or management, with at least 2 years in a supervisory or managerial role.
• Strong leadership, communication, and problem‑solving skills, with the ability to work under pressure.
• Good knowledge of budgeting, customer service standards, and basic HR/admin procedures.
• Computer literate (MS Office / POS or property‑management systems is an advantage).