Assistant General Manager, Client Relationship & Growth at Procept Associates Professional Services Limited

Job Summary

• We are currently recruiting to fill the position of Assistant General Manager, Client Relationship & Growth.
• The ideal candidate is expected to be a seasoned professional with at least ten (10) years of overall experience, including a minimum of five (5) years in consulting.
• In this capacity, the position is responsible for driving client acquisition, retention, and business growth across target markets, with a strong emphasis on relationship management, strategic market positioning, and sales leadership.
• The role will lead initiatives to deepen client engagement, identify new business opportunities, and deliver revenue growth strategies aligned with organizational objectives, with a particular focus on the African market.

Key Responsibilities
Client Relationship Management:

• Build, nurture, and sustain strong relationships with key clients, decision-makers, and stakeholders.
• Serve as the primary escalation point for high-value clients, ensuring prompt resolution of issues and exceptional customer experience.
• Develop and execute client engagement plans to strengthen loyalty and promote repeat business.

Business Growth & Market Expansion:

• Identify, evaluate, and pursue new business opportunities across sectors and regions in Africa.
• Lead business development efforts, including proposal development, negotiations, and deal closures.
• Monitor industry trends, competitor activities, and emerging market opportunities to inform strategic decisions.

Sales Leadership & Performance Management:

• Drive sales growth by setting performance targets, monitoring progress, and implementing corrective actions as needed.
• Mentor, coach, and support sales teams to enhance productivity and effectiveness.
• Oversee the development and execution of sales strategies tailored to regional market conditions and client needs.

Strategic Planning & Execution:

• Collaborate with leadership to design and implement business growth strategies.
• Translate market insights into actionable plans and client solutions.
• Manage revenue forecasts, sales pipelines, and performance reporting.

Partnership Development:

• Establish and maintain strategic partnerships to expand the company’s footprint and service offerings.
• Represent the organization at industry events, conferences, and client meetings.

Operational Excellence:

• Ensure effective use of CRM systems, sales analytics tools, and market intelligence platforms.
• Promote a culture of high performance, accountability, and client-centricity.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field; MBA preferred.
• Minimum of 10 years’ overall professional experience, including at least 5 years in consulting (preferably within a top-tier or mid-tier consulting firm), with proven expertise in sales management, driving business growth, and leading sales teams across the African market.
• Entrepreneurial mindset with the ability to identify and capitalize on emerging opportunities, drive innovation, and navigate ambiguity and uncertainty within the African market.
• Deep understanding of African business cultures, market dynamics, and consumer behaviour across different regions and industries.
• Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and influence key stakeholders at all levels within the African market.
• Strategic thinker with strong analytical skills and the ability to translate market insights into actionable sales strategies tailored to the African context.
• Results-oriented mindset with a track record of achieving and exceeding sales targets and objectives in the African market.
• Experience working in a fast-paced, dynamic environment, with the ability to adapt quickly to changing market conditions and business priorities within Africa.
• Proficiency in CRM systems, sales analytics tools, and other relevant software applications.
• Ability to travel occasionally within Africa as required.