Assistant Bookstore Manager at Rovingheights

Responsibilities

• Attend to walk-in customers and ease them through their shopping experience.
• Oversee day to day operations of the store; monitor cash flow, inventory, and security controls.
• Monitor daily and weekly sales; analyze reports to ensure monthly sales budget is achieved; maximize sales and profits, while minimizing controllable expenses
• Curate books and other literary merchandise for readers; oversee in-store events: book signing, book club meetings and maintain a commitment to a strong presence of the brand in the Island axis
• Conduct studies and research to discover new techniques necessary for improving customer experience, train the team and implement best practices to engage walk-in customers.
• Develop metrics to measure customer satisfaction and collect same, embed into the performance management of team members, provide feedback and report performance to the leadership team.
• Provide market feedback to the leadership team regarding competitive offerings based on insights gleaned from interacting with walk-in customers.
• Generating product development ideas to boost in-store sales and support development and marketing of in-store literary events.

Qualifications

• Avid reader/deep passion for books
• 2-3years experience
• Proximity to Victoria Island, Lagos
• Knowledge of bookstore retail operating principles, cashiering, budgeting, management principles, and inventory
• Should possess strong multi-tasking skills, excellent oral communication skills and the ability to perform consistently, even under pressure.