Analyst II - IT Support at Nigerian Electricity Regulatory Commission (NERC)

Job Description

• Install and configure computer hardware, operating systems and applications. 
• Investigate, diagnose and solve computer application and hardware related problems. 
• Monitor and maintain computer systems and networks; engage with staff/clients through a series of actions, either face to face or over the telephone. 
• Ensure that employees are aware of and adhere to basic cybersecurity rules while using IT tools. 
• Email configuration support on mobile and PC. 
• Daily backup of relevant application databases ensuring there is adequate disaster recovery and business continuity in case of server failure/unavailability. 
• Provide onboarding support to new employees and employee off-boarding support to exiting employees . 
• Document, track, and resolution of all support incidents in a timely and efficient manner. 
• Test, evaluate and support the roll-out of new applications and technologies. 
• Respond within agreed time limits to call-outs, prioritize and manage all open cases. 
• Support for remote users using remote support tools such as TeamViewer, remote desktop for employees working outside of the corporate head office. 
• Provide maintenance support for the website and other Portals. 

Core Responsibilities

• Troubleshoot and resolve incidents relating to Active Directory, DNS, DHCP, Microsoft 365 cloud solutions i.e., SharePoint Online, Microsoft Teams, OneDrive and PowerShell. 
• Cloud and on premise server administration. 
• Provide support for maintenance of local area networks (LANs), wide area networks (WANs), various segments of network systems, and other computing environments used across the enterprise. 
• Manage network hardware, software, and equipment and work to ensure network availability and reliability to all users. 
• Network Support; DHCP, DNS, VLAN, Firewalls, Endpoint antivirus administration. 
• ERP/EDMS users support, setting up new users’ accounts and profiles and dealing with connectivity, password, and authentication/authorization issues; escalate where necessary. 
• Set up user accounts, passwords and permissions to network resources and services. 
• Play a key role in the prevention of unauthorized access or deliberate cyber-attack on the network and information systems. 
• Collaborate with cross functional teams to develop and deploy technology in work processes.  

Requirements
Minimum Qualifications/Skills:

• Bachelor's Degree in Computer Science, Engineering and any related field (Minimum of Second-Class Upper Division). 
• Minimum years of experience: 2 years (maximum age limit 27 years).
• CompTIA A+, MCP, Cisco Certified Network Associate. 
• Good communication skills, both oral and written.
• Strong interpersonal skills and capable of communicating with individuals at all levels and from various backgrounds. 
• Good analytical and problem-solving skills. 
• Exceptional time management skills. 
• Ability to work with minimum supervision and take initiative where necessary.