Aftersales Supervisor at Jubaili Bros Nigeria

• Oversees post-sales service operations, manages maintenance teams, ensures customer satisfaction, and supports technical and financial processes to meet service standards

Responsibilities

• Implement functional strategy within the section to ensure vertical and horizontal alignment across Jubaili departments.
• Manage daily activities, foster collaboration, and streamline processes to meet performance targets.
• Organize work schedules based on customer zones and urgency to ensure generator uptime.
• Lead site inspections, fault diagnosis, design modifications, and client visits to resolve issues and enhance service delivery.
• Coordinate pricing, BOQs, and receivables to ensure accurate billing and timely account closure.
• Review maintenance reports to identify trends, delays, and contract renewals; liaise with technical teams on key issues.
• Address client needs and complaints with timely follow-up and effective resolution.

Qualifications

• University or Technical degree in Mechanics or Electric Engineering (BSC, B.Eng, HND etc)
• Professional Qualifications: NSE, COREN
• Minimum of 5 to 10 years’ experience in a similar role.
• 5 years of which in a supervisory role.