Credit Control Officer at ISN Medical

About the job

• Debt Collection: Proactively follow up on outstanding invoices and overdue accounts via phone, email, and visits.
• Credit Risk Assessment: Evaluate new customer credit applications, analyse financial records, and establish appropriate credit limits.
• Dispute Resolution: Investigate and resolve invoice discrepancies, short payments, and billing disputes to facilitate payment.
• Account Reconciliation: Post incoming payments and reconcile customer accounts accurately within ERP systems.
• Reporting: Prepare regular aging reports and track collection KPIs (e.g., Days Sales Outstanding - DSO) for management.
• Escalation: Implement collection procedures and escalate delinquent accounts to Team Lead.
• Develop and monitor a credit control system in collaboration with sales and marketing, finance, and executive team members.
• Establish policies that follow customer service best practices while ensuring customers submit payments on time.
• Check Customer credit reports, approve or deny applications, and communicate decisions to the appropriate personnel promptly.
• Negotiate payment plans with customers and set loan terms and conditions accordingly.
• Maintain loan records, conduct regular analysis of the credit-control system, and implement changes as needed to reduce bad debts.
• Report any payment issues to the Team Lead on the assigned customers' accounts or the appropriate team.
• Follow up on overdue invoices and payments and implement company collections procedures as necessary.
• Improve debt collection processes.

Must have skills

• Proficiency in financial accounting software and ERP systems
• data analysis capabilities
• Persuasive negotiation
• Tactful communication
• Conflict resolution
• Meticulous attention to details