After-Sales Team Supervisor at Best Service Raya

Job Summary:

The After-Sales Team Supervisor is responsible for leading and coordinating the maintenance and repair team at the Samsung Service Center in Ikeja.
With 3–5 years of technical experience, the supervisor ensures top-quality repair service, high customer satisfaction, and efficient day-to-day operations, in line with Samsung's global service standards.

Key Responsibilities:

• Supervise daily operations of the maintenance and repair team, ensuring efficient handling of Samsung products (mobile devices, TVs, home appliances).
• Monitor team performance, assign repair jobs, and ensure timely completion of service tasks.
• Perform technical inspections and quality checks on repairs before delivery to customers.
• Provide hands-on support with diagnostics and complex repairs when necessary.
• Coordinate with parts and logistics teams to ensure availability of components and tools.
• Enforce safety procedures and Samsung’s technical standards during all service processes.
• Train and mentor junior technicians on repair techniques and updated service protocols.
• Deal directly with customer complaints and other service-related issues, ensuring professional and timely resolution.
• Handle escalated technical problems and provide clear communication to customers.
• Demonstrate good knowledge of MS Office (especially Excel) to maintain accurate service records, track key performance indicators (KPIs), and generate regular reports on productivity, turnaround times, and repair quality.
• Analyze service data to identify trends, support operational improvements, and reduce repeat repairs.

Qualifications:

• Bachelor's degree in Electrical/Electronic Engineering or a related field.
• 3–5 years of experience in electronics repair or after-sales service, with team supervision experience.
• Strong technical knowledge of Samsung products and service protocols.
• Excellent communication and leadership skills.
• Proficiency in MS Office, especially Excel, for reporting and data analysis.
• Strong problem-solving and customer service orientation.

NB: Only candidates with relevant experiences will be contacted.