Admissions Officer - Wellington College International Lagos at Alaro City

ROLE OBJECTIVES 

• The Admissions Officer plays a key role in delivering an exceptional and personalised experience for prospective families. This role manages inquiries, tours, documentation, and parent communication throughout the admissions journey. The Admissions Officer works closely with the Marketing team to support pipeline efficiency, event coordination, and CRM accuracy. 

KEY RESPONSIBILITIES 

Parent Engagement & Frontline Service 

• Act as the first point of contact for prospective families, providing a warm, professional, and personalised experience. 
• Deliver highquality information about the school’s vision, curriculum, programmes, and admissions requirements. 
• Conduct tours, followup calls, and parent meetings. 
• Build strong, servicefocused relationships with prospective families to support conversion goals. 

Admissions Process Management 

• Manage inquiries, applications, assessments, interviews, and enrolment paperwork endtoend. 
• Maintain timely, accurate updates in the admissions CRM, ensuring all records, tags, and statuses are correctly applied. 
• Coordinate with academic and administrative teams to schedule assessments, interviews, and placement steps. 
• Support the preparation and issuance of offer letters, enrolment contracts, and required documentation. 

Admissions Events & School Representation 

• Support planning, coordination, and execution of oncampus and offcampus admissions events (Open Days, tours, community outreach). 
• Assist with event logistics, including RSVP management, registration, parent followup, event-day support, and materials preparation. 
• Deliver professional and engaging experiences at events, representing the school’s values and brand. 

Data, Reporting & CRM Collaboration 

• Ensure accurate and timely data entry for all parent interactions, events, and documentation. 
• Support basic reporting on parent inquiries, applications, conversion rates, and enrolment progress. 
• Work closely with the Performance Marketing Manager to maintain clean data flows between Marketing and Admissions. 
• Contribute insights to improve parent journeys and conversion performance. 

New Family Onboarding 

• Assist with orientation sessions and onboarding communication to ensure smooth transitions for new families. 
• Coordinate welcome materials, schedules, and school briefings for newly enrolled students. 

Administration & Team Support 

• Provide administrative support to the Head of Admissions and the wider team. 
• Perform other duties aligned with the role as required during busy periods (including occasional evenings/weekends). 

Requirements

EXPERIENCE AND SKILLS 

• Bachelor’s degree required. 
• Experience in admissions, customer service, or student recruitment (education sector preferred). 
• Highly organised and detailoriented. 
• Strong interpersonal skills with the ability to build trust and rapport with families. 
• Customerservice mindset with a warm, professional manner. 
• Comfortable supporting events and handling occasional weekend/afterhours activities. 
• Experience using CRM systems, digital tools, and basic data management.